Collections Specialist

Benefits : 401(k)

401(k) matching

Competitive salary

Dental insurance

Vision insurance

SERVPRO of Augusta is hiring a Collections Specialist.

Benefits

SERVPRO of Augusta offers :

Competitive compensation

Superior benefits

Career progression

Professional development

And more!

As the Collection Associate, you will be responsible for monitoring and analyzing customer accounts and financial statements. Developing strategies to mitigate risk for past due bills owed to SERVPRO Augusta, contacting customers to collect overdue payments, and negotiating plans. You would also work closely with other departments to ensure that policies and procedures are followed. Excellent communication and negotiation skills are a must, as well as a strong understanding of credit / risk management.

Key Responsibilities

Ability to manage multiple accounts and prioritize tasks effectively

Experience in developing and implementing collections strategies

Proven track record of meeting or exceeding collections targets

Ability to analyze and interpret financial data

Experience working with legal departments to resolve collections disputes

Strong leadership and team management skills

Ability to work independently and make decisions autonomously

Excellent communication and negotiation skills

Position Requirements

High school diploma / GED; associate degree or bachelor’s degree preferred.

At least 1 year of management and / or supervisory experience

At least 3 years of high-volume collections experience

Excellent written and verbal communication skills

Exceptional organization and planning capabilities, strong attention to detail

Skills / Physical Demands / Competencies

This is a role in a very fast-paced office environment with deadlines . Must be comfortable dealing with adverse reactions from customers, lots of phone interaction and outbound calls.

Ability to successfully complete a background check subject to applicable law.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.