DISTRIBUTED COMPUTER SYSTEMS SPECIALIST - 64045503 1

Requisition No :  864598

Agency : Department of Health

Working Title : DISTRIBUTED COMPUTER SYSTEMS SPECIALIST - 64045503 1

Pay Plan : Career Service

Position Number :  64045503

Salary :   $42,009.50 (Includes CAD of $1,809.60)

Posting Closing Date : 11 / 17 / 2025

Total Compensation Estimator  Tool

Open Competitive Opportunity

Specific Responsibilities :

This is a Distributed Computer Systems Specialist in the Information Technology located at 800 Clematis Street. This position is responsible for Desktop Computers, planning, enhancing and maintaining FDOH - Palm Beach’s system network for use by end-users including but not limited to hardware, software and communication components of the system. Prepare recommendations for procedural and policies within the work group. Work is performed under the supervision of the Government Operations Consultant III-SES. This position requires independent judgment, initiative, applying general knowledge of business practices and skill in applying instructions to accomplish various job functions.

This position is designated as a sensitive position and is required to maintain confidential information in accordance with Florida Department of Health (FDOH) Palm Beach County Health Department (CHD) Information Security Policy, Protocols and Procedures. Confidential sets for this position :  Computer Data (IT). This position has the responsibility to view confidential information. This position is designated as Information Custodian. This position has Microsoft Outlook Web Access.

Provide customer support service by receiving, logging and tracking all IT Service Desk calls in the Help Desk database. Produce Help Desk tickets and forward to the IT support technician “Team Leader”. Maintain Active Directory, creating Groups, Distribution Listings, E-mail and Encryption Certifications according to established FDOH policies.  Adding and deleting accounts and folders in accordance with established FDOH Policy.  Responsible for updating Automated Call Distribution System messages in the case of outages or closings.

Use system resources, support tools and procedure manuals to analyze, troubleshoot and resolve end-Users’ problems at Tier I level within a Distributed Computer Systems environment.  Maintain and update IT document in the share point library for Service Desk and technician issues.  Ensure tickets are created for all incoming phone calls and follow up with users to ensure the problem was resolved on tier I level.

Responsible for training new IT staff on the help desk and active directory, user accounts and permissions and Automated Call

Distribution System.  Develops training programs for principals and users of microcomputers and multi-function office systems.  Coordinates the preparation of written materials on new methods in order to thoroughly utilize the facilities of multifunction automated office systems. Provide primary support for Cell Phones including but not limited to, research available upgrades to phones. Work with purchasing to acquire phones. Follow the documented deployment of phones. Eliminate potential information breach by effectively cleanse and dispose of returned phones. Make adjustments to Cell phone billing and tracking system.

Research and reviews office automation and training technical developments in hardware and software equipment to provide supervisory personnel with up-to-date information in this field. Sending “All users” management approved e-mails.  Responsible for the Service Desk phone system, assuring phones are manned.  Notify Telecom of Automated Call Distribution system phone issues.

Responsible for answering call messages in the case of outages or closings.  Backup to conduct bi-weekly Computer Orientation

Classes. Serves as the Backup to the Help Desk Distributed Computer System Analyst or Specialist.

Perform other duties as assigned.

Required Knowledge, Skills, and Abilities :

• Excellent verbal and written communication skills, including the ability to communicate technical information effectively.
• Ability to work independently.
• Knowledge of distributed processing operations, procedures and equipment.
• Knowledge of problem solving techniques.
• Knowledge of computers and software.
• Knowledge of principles and techniques of computer programming and / or computer systems analysis.
• Ability to establish and maintain effective working relationship with others, including diverse disciplines and a variety of individuals and groups to secure cooperation and participation of a broad range of stakeholders in program development and implement creative solutions.
• Ability to process information logically and solve problems.
• Ability to develop training programs related to distributed processing operations and procedures.
• Ability to monitor and resolve problems with distributed computer systems components.
• Ability to identify and define user task needs. Ability to communicate effectively.
• Ability to plan, organize and coordinate work assignments.

Qualifications :

Licensure / registration / certification requirements : N / A

Other job-related requirements for this position :

Working hours :   (A) Daily from 8 : 00AM to 5 : 00PM       (B) Total hours in workweek 40.

Florida Department of Health Mission, Vision, and Values :

Mission :

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision :

To be the Healthiest State in the Nation.

Values :

I nnovation : We search for creative solutions and manage resources wisely.

C ollaboration : We use teamwork to achieve common goals & solve problems.

A ccountability : We perform with integrity & respect.

R esponsiveness : We achieve our mission by serving our customers & engaging our partners.

E xcellence : We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work :

800 Clematis Street, West Palm Beach, FL 33401

The Benefits of Working for the State of Florida :

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including :

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com .

Please be advised :

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and / or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note : You will be required to provide your Social Security Number (SSN) in order to conduct this background check. Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website : http : / / www.sss.gov

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and / or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.

The State of Florida is an Equal Opportunity Employer / Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and / or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and / or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

The State of Florida is an Equal Opportunity Employer / Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and / or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.   Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here .  All documentation is due by the close of the vacancy announcement.