Controls Systems Service Technician IV-V

Job Description

Job Description

For over 45 years, MPSW has been a trusted source for engineered HVAC solutions in Arizona. We represent top-tier manufacturers and provide technical sales support for nearly every system type—backed by expert design assistance, energy analysis, and application know-how.

At MPSW, we're team-driven, service-focused, and always moving forward. If you're a self-starter who values collaboration and wants your work to make a real impact, you'll fit right in here.

Controls Systems Service Technician IV - V

Reports to : Controls Department Manager

FLSA Status : Non-Exempt

The Opportunity

We are seeking an experienced Controls Service Technician to work as part of a team responsible for providing advanced building automation system (BAS) services to contracted preventative maintenance customers. This position will also occasionally work on new and retrofit project duties including starting up systems, troubleshooting, commissioning, and training. This position requires the ability to work through high-level, multifaceted issues, and clearly communicate the issues, statuses, and resolutions with customers, and other involved parties. This position requires the individual to perform all duties with high quality and professionalism and work autonomously through most tasks. Candidates for this position should consider themselves to be confident, curious, consistent in approach, tenacious, and reliable.

Responsibilities :

• Build and maintain customer relationships, with a focus on facilities / owner clients
• Analyze problems and resolve issues to ensure proper system functionality
• Explore and report opportunities for advanced solutions for building operations and energy savings
• Creation and modification of graphics and Niagara programming
• Perform service repairs, replacements, adjustments, and calibration on system components
• Provide technical support and training to customers and peers
• Checkout, start-up, and commissioning on projects and existing system adds
• Mentoring and assisting peers as required

Qualifications :

Other Skills & Abilities

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret graphs.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Mental stamina for problem solving and prioritizing multiple tasks.

Environmental Requirements

Will be required to work in a field environment, multiple customer sites on a daily basis.

Personal and Interpersonal Skills

Ability to establish and grow relationships with customers through effective verbal and written communication. Dedicated to the needs of the customers, manufacturers and peers and has the patience to actively listen to all business partners. Able to solve problems and skillfully negotiate with a minimum of noise while managing stress. Demonstrates integrity and trust through appropriate directness and truthfulness. Ability to understand personal strengths and weaknesses, seek feedback and improve upon shortcomings.

Physical Demands

While performing the duties of this job, the employee is regularly required to use hands to operate computer keyboard reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee is continually required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and / or move up to 25 pounds, occasionally lift and / or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

NOTE : This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

MPSW is an Equal Opportunity Employer

Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Reasonable accommodations will be made for qualified individuals with disabilities unless doing so would result in an undue hardship.

Salary ranges listed are dependent upon a candidate's qualifications, experience, internal equity, and the budgeted amount for the specific role and location.