Clinic Administrator

Planned Parenthood of Orange and San Bernardino Counties has a full-time opportunity for a Surgical Health Center Administrator in Orange, CA.

The Health Center Surgical Administrator, in partnership with and support of the Manager of Specialty & Surgical Services, assumes overall responsibility for the center’s operations in the absence of either. Responsible for managing a multi-service program health center providing the full range of reproductive health care services, including abortions, specialty, and vasectomy services. Ensure the health center fully complies with local, state, and federal requirements.

At PPOSBC, we understand the importance of a well-rounded benefits program and are dedicated to providing you with unique benefits that meet the needs of you and your family. We are proud to offer a range of plans that help protect you in the case of illness or injury including:

• A competitive benefits package including medical, dental, and vision coverage for you and eligible dependents, life insurance, and long term disability.
• Benefits coverage starts after one full month of employment!
• Generous vacation, sick, and holiday benefits!
• Generous 401(k) matching contributions and more!
• To view our detailed benefits guide, please visit our career site at www.pposbccareers.org

Minimum Education:

• BS degree in healthcare-related field preferred or equivalent related experience.

Minimum Work Experience:

• 3-5 years’ experience in healthcare environment, patient care/clinical service environment.

Supervisory Experience:

• Demonstrated ability as an effective leader, including coaching and team-building skills.
• Strong written, verbal, and interpersonal skills.
• Budgeting experience.
• Excellent strategic planning skills.
• Must be self-motivated and have the ability to work without direct supervision.
• 3 years of management experience overseeing multiple levels of employees.
• Experience managing 15+ employees preferred.

Other Requirements:

• Ability to serve patients in a non-biased and professional manner.
• Ability to work with multiple levels of staff, including Physicians, Clinicians, RNs, and medical center support staff.
• Ability to delegate to and empower staff effectively.
• Ability to plan and strategize in order to improve patient throughput, increase service offerings to patients, and ensure high-quality care is delivered.
• Must be available to work flexible hours and schedule, including weekends.
• Effective multi-disciplinary team builder with the ability to effectively coach and mentor staff.
• Team builder and ability to utilize team skills effectively.
• Excellent written and verbal communication skills.
• Accuracy and attention to detail is essential.
• Ability to relate to diverse communities.
• Maintain professional demeanor at all times.
• Ability and willingness to travel to and visit Centers, Agency, and community meetings.
• Reproductive, managed/primary health care, and/or abortion services experience may be required.

Agency Standard Requirements:

• Strong commitment to quality healthcare and excellent customer service is required.
• Must thrive in a fast-paced, rigorous environment with changing priorities.
• Ability to meet deadlines and work under pressure.
• Must demonstrate high-level computer skills, including Microsoft Word, Excel, and Outlook. Electronic medical records experience may also be required.
• This position requires travel to other sites and locations; if using a personal vehicle to meet this requirement, a valid CA driver’s license and current auto insurance in compliance with the minimum requirements of CA vehicle code are required.
• Abortion patients are cared for at each of our health centers and in part through the administrative, support, and other non-clinical services provided at all PPOSBC locations and by all PPOSBC employees, and supporting these critical services is an essential job duty and fundamental responsibility of all employees.

Essential Functions: Essential functions encompass the required tasks, duties, and responsibilities performed as part of the job and the reason the job exists.

• Assists in managing the continuous improvement of all services and operations. Develops recommendations and implements systems, processes, and methods to evaluate and improve patient care.
• Maintains current knowledge of and keeps the center compliant with all regulatory and professional standards of care, including CMS, PPFA, OSHA, CLIA, and Board of Nursing standards.
• Collaborate with the Clinical Site Supervisor and the Manager of Specialty & Surgical Services regarding licensed staff one-on-ones and performance management.
• Monitors and supervises daily health center flow and implements changes as needed for improvements with the Manager of Surgical & Specialty Services.
• Works with Operations and the Health Center Management team to ensure appropriate management coverage, including all surgical days.
• Ensures the delivery of premier customer service while facilitating resolutions for patient care issues. Implements customer service standards and provides immediate and actionable feedback to the staff when patients’ needs are not met. Will address patient grievances and provide a root cause analysis as appropriate.
• Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses the root cause of issues, makes timely decisions, can make difficult decisions, uses consensus when possible, and communicates decisions to others.
• Assists the Manager of Surgical & Specialty Services in reviewing annual financial plans, resources, and budgets while being accountable for the financial aspect of the center’s daily operations.
• Determines the appropriate staffing ratios and staffing-related functions and issues in a timely manner; facilitates interviews, hires, training, and maintains the competency of all staff. Responsible for directing work, conducting performance reviews, recognition, and performance management of employees.
• Directly oversees the Administrative Medical Assistants, including creating and publishing their schedules, observations, one-on-ones, and performance reviews. Coaches, develops, educates, and holds accountable direct reports.
• Monitors, develops, and implements Health Centers’ policies and procedures which support the organization's goals and business initiatives.
• Be an active member of the clinical/patient services management team and bring both important issues to the group that need attention and share successful strategies, processes, and ideas.
• Responsible for communicating health center needs to maintain quality standards for the appearance and functionality of the centers.
• Schedules, orients, and supervises personnel in the areas of personnel policies and procedures, medical procedures, statistical and record keeping requirements, including applicable documents of Independent Contractors (IC’s,) Residents, and students, inventory procedures, office and equipment maintenance, Risk Management, Quality Assurance, Illness & Injury Policies & Procedures, CLIA Guidelines, emergency procedures, and on-going training/updates as required.
• Creates and maintains a professional environment that promotes employees’ ideas, collaboration, and teamwork. Work collaboratively with other Patient Services Administration team members to create standardized processes that improve flow, quality, and the patient experience.
• Available to travel to other health centers for coverage as needed, including San Bernardino County.
• Directs, trains, and deploys staff in the:
• • Abortion referral and counseling.
  • The provision of abortion services.
  • All other services provided in the center.

Non-Essential Functions:

• Other duties as assigned.

PHYSICAL REQUIREMENTS:

The physical requirements of this position are identified below. Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.

CORE COMPETENCIES – WE CARE

• Welcoming: Anticipates customer requirements and gives high priority to customer satisfaction and service. Handles problems quickly and efficiently. Maintains a pleasant, positive and professional approach. Embraces opportunities to help team members, stakeholders, and other departments.
• Equitable: Creating equitable access and opportunity for all through education, practicing inclusive behavior, elevating others’ voices, creating spaces for honest conversation, and listening without judgment. Values and uplifts our collective diversity within in our agency.
• Confidential: Respects the information shared by our patients, employees, and vendors and maintains appropriate confidentiality. Follows all policies and laws that protect private & privileged information.
• Accessible: Is available and approachable to others, open-minded, fair and non-defensive. Appreciates constructive feedback and is a team player. Demonstrates good listening skills.
• Respectful: Values diversity and treats everyone with dignity and courtesy. Dependable and courteous of other people’s time and commitments.
• Empathetic: Demonstrates interest and understanding in other people’s feelings, attitudes and reasoning. Maintains an open and non-judgmental demeanor that is patient, flexible, and understanding.

Planned Parenthood/Orange and San Bernardino Counties is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion, creed, equal pay, age, disability, sex, gender, sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, military, veteran status or any other federal or state protected class. We are committed to building and maintaining an inclusive workplace that values diversity, equity, and inclusion.