Talent.com
Front Desk Agent | The Inn at Sundance Mountain Resort
Front Desk Agent | The Inn at Sundance Mountain ResortSundance Mountain Resort • Provo, UT, US
Front Desk Agent | The Inn at Sundance Mountain Resort

Front Desk Agent | The Inn at Sundance Mountain Resort

Sundance Mountain Resort • Provo, UT, US
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
  • [job_card.part_time]
[job_card.job_description]

Job Description

Job Description

Job Title : FRONT DESK AGENT

Department : Lodging

Rate of Pay : $17.00 per hour + upgrade commissions

Shift : Variable shifts based on occupancy levels

Coverage required 6 : 30 am – 12 : 00 am (Shifts typically 9 hours each)

MUST BE AVAILABLE WEEKENDS & HOLIDAYS

Part-Time / Full-Time Position, Year Round Position

FLSA Status : Non-Exempt / Hourly

SUMMARY

As a Front Desk Agent at Sundance Resort, you are the first point of contact for our guests, setting the tone for a refined and memorable stay. With grace, professionalism, and an unwavering commitment to luxury hospitality, you will orchestrate seamless arrivals and departures, ensuring that every guest feels valued and genuinely welcomed. You will collaborate closely with the Front Office team and supporting outlets to curate exceptional experiences that reflect the warmth and environmental commitment of Sundance.

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Elevate the Guest Experience – Provide a polished and inviting front desk presence, ensuring a refined and warm welcome.
  • Deliver World-Class Hospitality – Deliver warm, personalized service that embodies the heart of Sundance. Uphold the highest standards of hospitality, inspired by Forbes luxury service guidelines, ensuring every guest feels valued, welcomed, and immersed in the beauty of Sundance Resort-a Michelin Key-rated destination.
  • Personalized Guest Engagement – Anticipate and fulfill guest needs with intuition, efficiency, and a proactive approach.
  • Flawless Arrival & Departure Process –

Warmly greet and thank each guest upon arrival and departure.

  • Perform precise and efficient check-ins and check-outs for Sundance Cottages.
  • Coordinate group arrivals and departures seamlessly.
  • Obtain complete guest information, including valid payment methods.
  • Ensure all folios are settled before departure.
  • Concierge & Guest Services Excellence –

    • Assist guests with recommendations and reservations for resort activities (hiking, skiing, dining, spa, etc.).

  • Assist with Concierge duties as needed, ensuring accurate and timely fulfillment of guest requests.
  • VIP & Repeat Guest Recognition – Provide elevated service and thoughtful touches for returning and distinguished guests.
  • Flawless Coordination & Communication –

    • Organize and direct bell staff, concierge, and switchboard to execute seamless service.

  • Stay informed of group activities, special requests, and resort-wide events.
  • Coordinate guests' needs with other departments to ensure exceptional service delivery.
  • Problem-Solving Expertise –

    • Handle guest concerns with discretion, professionalism, and efficiency.

  • Resolve issues gracefully to maintain the resort's esteemed reputation.
  • Financial Accuracy & Responsibility –

    • Ensure payment is secured and accurately processed for guest folios.

  • Maintain a thorough understanding of package codes, rates, and billing policies.
  • Operational Excellence –

    • Maintain an exceptional knowledge of Sundance Resort, its history, and its offerings.

  • Possess the ability to multitask effectively in both fast-paced and leisure-oriented environments.
  • Uphold Forbes service standards in every aspect of front desk operations.
  • Sustainability & Environmental Awareness –

    • Support Sundance's commitment to land preservation and sustainability.

  • Educate guests on environmental initiatives and recycling efforts as needed.
  • Know and communicate hours of operation for all resort outlets.

    • QUALIFICATIONS

  • Must perform essential duties satisfactorily. Reasonable accommodations available for disabilities.
  • TIPS (Training for Intervention Procedures) certification for onsite alcohol service. (Employee
  • responsibility to complete and pay as required by state law).
  • Excellent organizational skills. Excellent communication skills, task management, leadership skills and
  • previous front desk experience. Springer Miller System experience helpful.
  • Resort experience preferred or 6 months of related experience.
  • Computer proficiency in word processing, spreadsheets, internet navigation and electronic mail. SMS
  • knowledge is essential. Able to use 2-way radios for communication with other staff.
  • Must possess a valid U.S. Drivers' License in good standing as determined by Sundance's Insurance
  • Company guidelines.
  • Must stand, walk, reach, stoop, kneel, and lift up to 50 lbs. (100 lbs. occasionally). Requires close and
  • color vision. Standing for 4+ hours per shift is expected.
  • Must be 21 years of age or older

    • WORK ENVIRONMENT

    While this role is primarily indoors, the Front Desk Agent may occasionally be exposed to outdoor weather conditions, including snow and cold temperatures, particularly when assisting guests. The employee may also occasionally work in elevated areas within the resort. The noise level in the work environment is generally moderate.

    BENEFITS :

  • Employee discounts on dining and resort amenities
  • 401k Match
  • Season Pass

    • DISCLAIMER

    This is a general description of this job. All employees of Sundance Mountain Resort will be required to perform any task that is asked of him / her within legal and ethical parameters and company policy.

    Job Posted by ApplicantPro

    [job_alerts.create_a_job]

    Front Desk Agent The Inn at Sundance Mountain Resort • Provo, UT, US

    [internal_linking.similar_jobs]
    Front Desk Associate

    Front Desk Associate

    Woodbury Corporation • Orem, UT, US
    [job_card.full_time] +1
    Come join our award-winning team as a Front Desk Associate at the Courtyard by Marriott in Orem.Position can be part-time (16-20 hours / week) or full-time (32-40 hours / week), shifts are 3pm-11pm.Mar...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Minnesota Licensed Inside Sales Agent

    Minnesota Licensed Inside Sales Agent

    VirtualVocations • Provo, Utah, United States
    [job_card.full_time]
    A company is looking for a Sales Representative, Inbound Remote.Key Responsibilities Handle inbound calls and warm leads to consult with customers on their insurance needs Convert sales leads in...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Dentist - Job Location : Australia or New Zealand - Relocation Bonus

    Dentist - Job Location : Australia or New Zealand - Relocation Bonus

    Abano USA • Snyderville, UT, USA
    [job_card.permanent]
    Your key responsibilities include : .Maintaining accurate patient records and adhering to .Australian dental regulations and best practices. Flexibility : While we try hard not to change plans, sometim...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Front Desk & Sales (Burn Ambassador) - Highland, UT

    Front Desk & Sales (Burn Ambassador) - Highland, UT

    Burn Boot Camp - St. Louis • American Fork, UT, US
    [job_card.full_time]
    Our mission at Burn Boot Camp is to inspire, empower, and transform lives through community-based fitness.We are a dynamic community whose commitment to each other and the mission is one of a kind....[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Front Desk Associate

    Front Desk Associate

    Courtyard by Marriott Orem University Place • Orem, UT, US
    [job_card.full_time] +1
    Come join our award-winning team as a.Position can be part-time (16-20 hours / week) or full-time (32-40 hours / week), shifts are 3pm-11pm. Marriott and the Woodbury Group care about your safety where ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Earn Cash From Taking Surveys Online

    Earn Cash From Taking Surveys Online

    Earn Haus • Holladay, UT, US
    [job_card.full_time] +1
    Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion. You will help influence brand decisions on se...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Travel Occupational Therapist (OT) - $1,125 to $1,247 per week in Holladay, UT

    Travel Occupational Therapist (OT) - $1,125 to $1,247 per week in Holladay, UT

    AlliedTravelCareers • Holladay, UT, US
    [job_card.full_time]
    AlliedTravelCareers is working with LRS Healthcare to find a qualified Occupational Therapist (OT) in Holladay, Utah, 84124!. Ready to start your next travel adventure? LRS Healthcare offers a full ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Account Executive - Mountain West

    Account Executive - Mountain West

    SpotHopper • Provo, UT, US
    [job_card.full_time]
    Account Executive - Mountain West.We are hiring multiple outside sales reps in many cities across MST such as : Denver, Boulder, Colorado Springs, Fort Collins, Colorado. Helena, Bozeman, Big Sky, Mo...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Front Desk Agent

    Front Desk Agent

    HOLIDAY INN EXPRESS OF AMERICAN FORK • American Fork, UT, US
    [job_card.full_time]
    HOLIDAY INN EXPRESS AMERICAN FORK.Front Desk team as a Full-Time Front Desk Associate.A Front Desk Associate is someone who pays attention to details and provides above & beyond guest services ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Front Desk Team Member

    Front Desk Team Member

    ChenMed • Pleasant Grove, UT, US
    [job_card.full_time]
    We're changing lives every day.For both our patients and our team members.Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with y...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Drive with DoorDash - Onboarding / Onboard

    Drive with DoorDash - Onboarding / Onboard

    DoorDash • Holladay, UT, United States
    [job_card.full_time] +1
    Why Become a Shopper with DoorDash?.Turn your shopping skills into extra income.Whether you’re helping someone stock up on groceries or delivering a last-minute convenience order, as a Shopper you ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Surrogates Start at $55K$75K+ with $1,200 Bonus + $11K Pre-Pregnancy Payout

    Surrogates Start at $55K$75K+ with $1,200 Bonus + $11K Pre-Pregnancy Payout

    Physician's Surrogacy • Cottonwood Heights, UT, US
    [job_card.full_time] +2
    What qualities make you a great surrogate?.Why choose our surrogacy program?.All medical, legal, and travel expenses.The nations only obstetrician-managed agency. We respect the time and commitment ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Real Estate Agent - Provo

    Real Estate Agent - Provo

    Redfin • Provo, UT, US
    [job_card.full_time]
    Join Redfin's Top-Producing Real Estate Agents.Join the ranks of Redfin's top-producing real estate agents by joining an agent team or individually, and get the best of both worlds : highly competit...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Hotel Breakfast Attendant

    Hotel Breakfast Attendant

    Best Western Mountain View Inn • Springville, Utah, US
    [job_card.full_time]
    Job Description Job Description Start Our Guests' Day the Right Way! We are seeking a friendly, dependable, and energetic Breakfast Attendant to join our team at Best Western.If you enjoy creatin...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    TurboTax Customer Support Agent - Remote ($24 per hour plus Bonus)

    TurboTax Customer Support Agent - Remote ($24 per hour plus Bonus)

    TurboTax • Cottonwood Heights, Utah
    [filters.remote]
    [job_card.full_time]
    Work from home with TurboTax Product Expert.Get a $405 Certification bonus³.Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday⁴.Earn an ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Leasing Agent - American Fork, UT

    Leasing Agent - American Fork, UT

    Wasatch • American Fork, UT, US
    [job_card.full_time]
    Leasing Consultant / h2pAt Wasatch Property Management, our Leasing Agents are the heartbeat of our community, playing a vital role in connecting people with their ideal apartment homes.They possess ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Front Desk & Sales (Burn Ambassador) - American Fork, UT

    Front Desk & Sales (Burn Ambassador) - American Fork, UT

    Kline Franchising, Inc. • American Fork, UT, US
    [job_card.full_time]
    Our mission at Burn Boot Camp is to inspire, empower, and transform lives through community-based fitness.We are a dynamic community whose commitment to each other and the mission is one of a kind....[show_more]
    [last_updated.last_updated_30] • [promoted]
    Hair Stylist

    Hair Stylist

    Sport Clips • Holladay, UT, US
    [job_card.full_time] +1
    Hiring for Assistant Manager, Manager Trainee and Stylists.Want to learn how to manage and grow a successful men’s haircutting salon? Come work for Nicole in Holladay and learn from the best and ha...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]