Are you a strong front desk leader who thrives in fast-paced environments, drives results, and sets the standard for exceptional service? We are seeking a Pet Host Lead to supervise and support our front desk team while delivering a polished, professional client experience. This role is ideal for someone who enjoys leading by example, coaching others, and driving both service excellence and revenue growth.
NVA Pet Resorts is part of National Veterinary Associates (NVA) the largest private owner of veterinary hospitals and pet resorts in North America, with 1,300+ locations. We're proud to be in an $8B+ industry that continues to grow as pet parents seek premium, trusted care for their furry family members.
At NVA Pet Resorts, our mission is simple:
Create safe, fun, and loving environments for pets while providing exceptional experiences for our clients and team members.
The Pet Host Lead is the frontline service leader of the resort. You are responsible for:
Supervising daily front desk operations
Coaching and supporting Pet Hosts
Ensuring service standards are consistently upheld
Driving reservations, promotions, and membership sales
Managing client concerns with professionalism and confidence
Supporting occupancy and revenue optimization
Maintaining lobby safety and presentation
You will work closely with the General Manager and leadership team to ensure strong service execution and sales performance.
Leadership & Oversight
Lead front desk operations during your shift
Train and mentor new Hosts
Reinforce service, sales, and documentation standards
Monitor reservation accuracy and revenue opportunities
Step in to resolve escalated client concerns
Hold the team accountable to promotions and membership initiatives
Sales & Client Growth
Conduct tours for prospective clients
Confidently explain daycare, boarding, grooming, and training services
Promote packages, add-on services, and seasonal promotions
Drive membership sign-ups and rebooking
Support occupancy goals during peak and non-peak periods
Identify upsell opportunities that genuinely benefit pets and pet parents
This role requires someone who is comfortable discussing pricing, explaining value, and asking for the sale in a professional and service-focused way.
Client Experience
Oversee check-in and check-out processes
Answer calls, emails, and voicemails promptly
Manage waitlists during peak seasons and maximize room utilization
Maintain relationships with high-value clients
Operational Excellence
Manage and reconcile transactions
Monitor inventory for retail and lobby supplies
Ensure accurate client and pet records
Maintain organized and hazard-free common areas
Coordinate closely with pet care, grooming, and leadership teams
What We're Looking For
We are seeking someone who is:
Experienced in supervising or leading a team (1+ year preferred)
Comfortable with sales conversations and membership promotion
Confident giving tours and explaining service value
Strong in customer service and conflict resolution
Detail-oriented and organized
Professional in both written and verbal communication
Reliable especially on weekends and holidays
You must be able to:
Work weekends and holidays
Lift up to 60 lbs
Stand for extended periods
Handle dogs of all sizes safely
Maintain composure in high-traffic environments
Animal experience is plus but not required.
Benefits & Perks
Health, Dental & Vision Insurance
Employee Pet Care Discounts
Tips
Growth opportunities within NVA
Equal Opportunity Employer
NVA Pet Resorts is an Equal Opportunity Employer committed to building a diverse and inclusive workplace.
Customer Service Supervisor • Columbus, OH, US
Macy's is more than just a store.One that's captured the hearts and minds of America for more than 160 years.A story about innovations and traditions.Macy's 4th of July Fireworks, and the wonder of...[internal_linking.show_more]
A, Columbus, Ohio, 43214, United States of America.Regional Operations Supervisor.The Regional Operations Supervisor must be capable of leading a remote team from a home office while traveling mont...[internal_linking.show_more]
The Transportation Supervisor effectively coordinates the dedicated fleet by maximizing driver and equipment utilization while exceeding customer expectations through the direction of dispatch oper...[internal_linking.show_more]
Job summary Manage all aspects of production in facility.Lead and motivate the labor force to perform at a standard necessary to insure the production of quality parts in a timely manner.Do everyth...[internal_linking.show_more]
Minimal weekday hours required (join for weekends only!).Competitive hourly pay rates & team bonus.Additional terms and conditions apply.At David's Bridal, we empower our customers and our employee...[internal_linking.show_more]
Shift: Schedule: Monday–Friday 1st Shift – 7:00 AM start - 5:30pm est.Compensation: $55,000 to $60,000 Last Mile Supervisor People want to work at Capstone because of our high-performance culture.W...[internal_linking.show_more]
Pay Range: $65,000 - $75,000 Salaried, depending on experience.Uncap Your Potential at America's Largest Coca-Cola Bottler Pour Your Passion into Purpose!.We're more than beverageswe're building me...[internal_linking.show_more]
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet...[internal_linking.show_more]
Description Career Development | Medical, Dental and Vision Benefits | 401k Plan | PTO | 40% Discount | Parental Leave | Fun Stores At Bath & Body Works, everyone belongs.We are committed to creati...[internal_linking.show_more]
Wyandot Avenue is looking for a full time or part time Store Supervisor for our location in Upper Sandusky, OH.As a Store Manager, you will assist the General Manager in managing the operations and...[internal_linking.show_more]
Maintenance Conveyor Supervisor.The Conveyor Supervisor will be primarily overseeing the work of technicians and assist in making decisions on technical solutions.They will schedule repairs, track ...[internal_linking.show_more]
Parts Supervisor (Remote)Lincoln Electric is the world leader in the engineering, design, and manufacturing of advanced arc welding solutions, automated joining, assembly and cutting systems, plasm...[internal_linking.show_more]
Screen reader users may encounter difficulty with this site.For assistance with applying, please contact.If you have questions while submitting an application, please review these.Current Employees...[internal_linking.show_more]
Customer Service Representative.Wieland - Creating Value for Generations!.Wieland is a global leader in copper and copper alloy manufacturing, processing, and distribution.We provide a large produc...[internal_linking.show_more]
This position works closely with commercial paint customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions.Branch Customer Servi...[internal_linking.show_more]
Location: USA - Lockbourne, 225 Rathmell Rd.Job Posting Title: Transportation Supervisor - 111055 Time Type: Full Time.Responsible for day to day supervision of domestic customer service and inboun...[internal_linking.show_more]
We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time/Part time hours with flexibility.We are r...[internal_linking.show_more]
Terminal Office And Field Leadership.Report to Operations Manager / Assistant Service Center Manager and/or Service Center Manager and lead, guide and direct dock employees as needed to include set...[internal_linking.show_more]
