Recruitment and Retention Coordinator

Recruitment And Retention Coordinator

Position Purpose : The Recruitment and Retention Coordinator is responsible for recruitment and retention activities including the development and implementation of a progressive, evolving recruitment and retention plan. The Recruitment and Retention Coordinator reports directly to the Director of Operations. Classification : Exempt Supervision Exercised : Caregivers and Office Administrators Principal Responsibilities and Essential Functions : The Recruitment and Retention Coordinator has accountability for the following functions and tasks : Work collaboratively with key team members to understand recruitment and retention needs and the existing recruitment market environment and caregiver pool. Develop a Recruitment and Retention Action Plan by assessing company staffing needs, analyzing turnover concerns, soliciting team feedback and planning for existing as well as future business demands from client, caregiver and office team perspective. Conduct compensation analysis surveys to evaluate wage / benefit offerings. Collaborate with management team to evaluate existing and potential benefits as well as recognition and appreciation programs. Understand major competitors, wage and benefit offerings, and use that knowledge to differentiate your business as the employer of choice. Create and enhance interview talking points for team consistency in recruitment efforts. Maintain professionalism and serve as a strong representative to uphold the business brand, reputation and culture. Actively source quality caregiver candidates. Work with office team to establish core competencies and characteristics of quality caregivers; become well-versed in job descriptions to ensure new caregivers meet established quality standards. Actively retain quality caregivers through various company programs (educational, recognition, appreciation, motivational, etc.). Engage and align employees to become cognizant and supportive of recruitment and retention efforts. Utilize existing collateral materials and / or develop pertinent resources to attract quality caregiver candidates and promote caregiver appreciation and recognition. Build and maintain relationships with healthcare-related schools and colleges, local community businesses, faith-based establishments, and other pertinent recruitment sources. Create educational opportunities for caregivers utilizing online resources, healthcare-related schools, referral sources (i.e. hospice), Life Care Navigation programs, etc. to promote and encourage professional growth. Develop and maintain an online recruiting presence. Use a diverse mix of recruitment tools and websites. Create and / or enhance existing incentive programs for team members; promote referral awards as a benefit to current caregivers; reward and recognize results. Use and / or enhance social media venues such as Facebook to promote recruitment and engage existing caregivers / office team via testimonials and care experiences. Plan and conduct job fairs internally; participate in community job fairs. Evaluate local advertising (real estate signage, banners, local publications, etc.) as well as recruitment and / or retention campaigns to accelerate and promote Caring Careers as well as caregiver support and encouragement to sustain retention. Participate in the interview process by screening and interviewing prospective caregiver candidates. Enhance, where applicable, the interviewing process to maintain recruitment and optimize selection and hiring efficiencies through process improvements. Adhere to recruitment, selection, and hiring policy and procedures. Prepare initial employee file and complete employee file checklist. Host and facilitate orientation of new hires; coordinate participation and engagement from office team. Work with the management team to ensure a smooth transition of new hires from on-boarding and orientation through the first 90 days; identify additional educational / training needs. Develop different elements of retention programs in conjunction with key Visiting Angels team members such as newsletters, written notes of appreciation, incentives, recognition and mentoring. Plan, organize and coordinate events to celebrate caregiver appreciation, anniversaries, holidays, business success, etc. Implement a process to facilitate effective communication with those conducting supervisory visits. Monitor goals and offer coaching and educational opportunities. Participate in the performance review process to ensure timely reviews and open communication that recognize strengths and address weaknesses. Review results of employee exit interviews and record findings. Use results and trends to enhance and improve recruitment and retention efforts. Conduct weekly office meetings with the appropriate operations staff to discuss recruitment efforts / results, candidate pipeline and caregiver roster. Develop recruitment and retention strategies. Effectively engage in public speaking events and make professional presentations. Prepare monthly, quarterly and annual reports to evaluate program effectiveness for recruitment and retention including data that measures success with recruitment sources, candidate quality versus quantity, turnover, overtime trends and client demand versus caregiver supply. Complete and submit business expense reimbursement within allotted timelines. Adhere to budget allowances and obtain necessary approvals prior to recruitment and / or retention program implementations. Utilize company resources to ensure an appropriate return on investment on pertinent recruitment and retention initiatives. Maintain a high level of professionalism and demeanor. Practice good time management, problem solving, follow instructions and complete work assignments. Maintain absolute confidentiality of all information pertaining to clients, including clients families and other employees. Make timely, well-informed and appropriate decisions by examining all the relevant and available facts; explore alternatives and commit to action. Support change and communicate about it positively with employees. Demonstrate self-motivation, self-direction, organizational skills, flexibility and the ability to coordinate multiple tasks simultaneously. Ability to communicate effectively with co-workers, leadership team, supervisors, clients and family, ability to listen without imposing personal values or beliefs. Engage in constructive problem solving and the exploration of new ideas. Build and maintain strong relationships with clients, clients family members and caregivers through frequent communication and addressing concerns promptly. Strictly comply with all laws, rules and regulations. Work independently and proactively with minimal direction and / or supervision. Generate goodwill for the business with clients, their family members and other referral sources. Provide timely and effective feedback to the management. Maintain regular and predictable attendance. Present a well-groomed image that reflects the professionalism of the business.