Workforce Experience & Operations Manager

Workforce experience & operations manager

Location : Eugene OR

Type : Full-time Onsite

Reports to : Head of Call Center

Role Overview

We are building a high-energy sales hub in Eugene and we need a versatile leader who can keep the engine running smoothly. This is a hybrid role that blends office management new-hire onboarding & training and community engagement.

You will be the cultural anchor of the centerensuring an efficient welcoming environment for employees overseeing the onboarding and training experience for new hires and helping us build relationships across the Eugene community to support hiring brand awareness and local partnerships.

This is an ideal role for someone who thrives in a fast-paced environment enjoys wearing multiple hats and wants to help shape a growing team and workplace from the ground up.

Key Responsibilities

1. Office Management & Operational Support (40%)

Own day-to-day office operations : supplies equipment vendor coordination space management and facility needs

Serve as the primary onsite contact for employees contractors vendors and visitors

Maintain a positive productive workplace environmentclean organized and optimized for call center operations

Coordinate schedules room bookings onsite events and team activities

Support leadership with administrative tasks such as reporting scheduling and coordination

Ensure compliance with safety protocols and workplace policies

2. New Hire Onboarding & Training (35%)

Lead the full onboarding experience for new call center employees ensuring a smooth and welcoming start

Conduct orientation sessions : company overview tools systems SOPs expectations metrics

Partner with leadership to develop training materials playbooks and ongoing development programs

Track onboarding progress and training completion

Help maintain a high-quality consistent training environment as the center scales

Support QA by reinforcing standards scripts and performance expectations

3. Community & Talent Engagement (25%)

Represent the company within the Eugene community as a friendly proactive liaison

Build relationships with local workforce groups colleges job centers and community organizations

Support local hiring events career fairs and outreach activities

Drive initiatives that make the call center a local employer of choice

Help create a positive community-minded culture within the center

Coordinate volunteer events local partnerships and community-building programs

Ideal Candidate Profile

Relevant experience of at least 2 years

Experience in office management HR coordination training retail management call center support or similar people-facing roles

Warm confident communicator who enjoys helping others succeed

Strong organizational and multitasking skills

Comfortable operating independently and taking ownership

Able to thrive in a fast-paced high-volume environment

Capable of building relationships both internally and externally

Knowledge of training development community engagement or call center environments is a plus

Passion for creating a welcoming inclusive and productive workplace

What Success Looks Like

The call center operates smoothly day-to-day with minimal friction

New hires are fully ramped on time and feel supported and connected

The workplace culture is energized organized and professional

The community views us as a strong local employer and partner

Leadership has a reliable onsite presence to execute plans and support growth

The salary for this role is $52k-$68k

Required Experience :

Manager

Key Skills

Bilingual,Linux Administration,Documentation,LNG,Entry Level Finance

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 52 - 68