Customer Care Specialist

Customer Care Specialist

The Customer Care Specialist will take all inbound service calls specializing in billing and technical support. This critical role will own the customer interaction to service completion as the primary customer support role for Bluepeak. Be part of our innovation-building and delivering a fiber-rich internet connection to people's doorsteps. This position is located in Sioux Falls, SD.

What You Will Do :

• Support billing calls by processing payments; accurately educating customers on their billing cycle, payment due dates and impact of non-pay status; accurately educating the customer on general charges to their account based on package and prorations when changes are made to the package.
• Proactively review the customer's account and educate the customer on additional service options.
• Support all Bluepeak video, phone, and internet products with basic and advanced troubleshooting to resolve customer issues.
• Escalate any customer issues that may be indicative of larger network issues.
• All other related duties as assigned.

What You Will Need :

Why Work at Bluepeak?

We believe that the size of the city shouldn't determine the quality of the technology. That's why we are building for you : Faster, more reliable, and without the things that get in the way of great servicelike red tape, hidden fees, and slow response times. And with up to 5 gigabits of speed for residential customers and 10 gigabits for businesses, we are whole new ballgame- from internet to TV, to connecting every device in your home, to powering your business, we're not only providing the best fiber connections in your community, but we're also meeting the growing needs for how you live.

Bluepeak provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.