Technical Support Engineer

A company is looking for a Technical Support Engineer to provide support to customers using their products.

Key Responsibilities

Isolate, diagnose, and reproduce technical issues for customers

Document all work and communications in a tracking system and contribute to the knowledge base

Maintain communication with customers regarding the status of open tickets and escalate unresolved issues as necessary

Required Qualifications

Experience in a technical, customer-facing role

Technical knowledge in PC, networks, web browsers, and SaaS vs. on-premise applications

Understanding of API / SSO technology

Ability to perform technical investigations and gather evidence

Knowledge of relational databases and HTML is a plus