Teller

Teller (Member Experience Representative I)

Join the CTCU team! Community Trust Credit Union (CTCU) is looking for a Teller (Member Experience Representative I) with customer service and sales backgrounds to work full-time at our Lake Villa branch. To help us provide the amazing service our members expect, we also require our employees to be available to work at either of our other locations including Gurnee, Grayslake, or Grand Hunt Center. We are looking for individuals, just like you to be available Monday through Friday from 8 : 30am to 5 : 30pm and 8 : 30am to 1 : 30pm on Saturdays. Our full-time employees usually work about 38 to 40 hours per week.

Teller (Member Experience Representative I) Qualifications and Experience :

The Teller (Member Experience Representative I) is responsible for helping members with their in-person financial transactions, including handling cash and other negotiable instruments, while delivering service that aligns with credit union standards. Manage the sales and service of all credit union products and services, with an emphasis on fostering relationships, enhancing member loyalty, and increasing wallet share.

Basic Expectations for Teller (Member Experience Representative I) :

• Accurately handle financial transactions such as deposits, withdrawals, check cashing, and loan payments. Issue money orders, redeem savings bonds, and process wire transfer requests. Transfer funds between member accounts as instructed, ensuring adherence to credit union service standards. Balance cash drawer, negotiables, and daily transactions.
• Deliver outstanding member service by addressing inquiries, resolving issues, and assisting with financial needs. This includes, but is not limited to, opening and closing savings accounts and certificates of deposit, managing safe deposit box access, and processing check orders and stop payments. Balance cash drawer, negotiables and daily transactions.
• Promote and recommend credit union products and services to members.

Some of the things we look for in a Teller (Member Experience Representative I) are :

Compensation & Benefits :

Budgeted starting hourly rate : $16 / hour. This position is eligible for a sales-based incentive.

This role is eligible for the following benefits :

Equal Opportunity Employer :

Community Trust Credit Union (CTCU) is an Equal Opportunity Employer. We fully comply with the requirements and spirit of the law regarding equal opportunity in all aspects of employment. CTCU ensures that there is no discrimination based on race, ancestry, color, religion, sex, sexual orientation, gender identity, marital status, pregnancy, age, national origin, citizenship, disability, genetic information, military status (including unfavorable discharge), criminal or arrest history (unless job-related), crime victim status, or any other protected characteristic in recruitment, selection, training, promotion, termination, or any other terms and conditions of employment. At CTCU, we are proud to foster an engaged and inclusive culture and remain committed to ensuring equal employment opportunities in all hiring and employment decisions. We are dedicated to providing access, equal opportunity, and reasonable accommodations for individuals with disabilities in our employment practices, services, programs, and activities. If you require reasonable accommodation to participate in the job application or interview process, please contact our Human Resources team at humanresources@ctcu.org.