Dialer Administrator

Job Description

Job Description

Your role in our mission

Prosper is seeking a flexible, detail-oriented professional with experience managing both inbound and outbound contact center systems across multiple lines of business, including sales, service, investor, credit risk, and collections. As part of the Communications Channels team, this role will be responsible for acquiring, configuring, and routing toll-free numbers (TFNs), administering dialer platforms, and optimizing overall voice channel operations.

The ideal candidate brings hands-on experience designing call and work routing strategies, developing outbound calling campaigns, and managing performance against key KPIs, while ensuring compliance across teams and functions. This role will rely heavily on cross-functional collaboration to forecast call volumes and workflows, and to support interval staffing and scheduling decisions that sustain aggressive performance targets.

How you'll make an impact

• Oversee the relationship with NICE cloud-based contact center vendor (CXone / LiveVox)
• Manage dialer / IVR software upgrades and integrations with other systems
• Conduct regular maintenance / updates to ensure systems are running smoothly
• Vet and test the connection of CXone / LiveVox with various platforms used to service the contact center (e.g., call recording software)
• Support real-time monitoring and routing practices along with communication channels in the operations centers to ensure dynamic management of service levels
• Create call scripts that use smart routing and data from internal data sources to ensure minimal dials by customers to arrive at the correct Prosper department
• Manage and maintain all outbound calling systems and settings
• Optimize dialing lists, campaign schedules, and call routing based on business requirements
• Implement and manage call recording, monitoring, and reporting functionalities
• Collaborate with Legal & Compliance teams to ensure contact strategies comply with all applicable laws, regulations, and company policies including audit support

Skills that will help you thrive

What we offer

Interview process

Compensation details : The salary for this position is $54,000 - $62,000 annually, plus bonus and generous benefits. In determining your salary, we will consider your location, experience, and other job-related factors.

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About Our Operations Team

Rooted in our values, Prosper’s Operations team is driven by how we can improve the customer experience, always thinking there must be a better way. If you are looking for a mission driven company with a great culture, check us out! As a Prosper employee, you will have the opportunity to take ownership of your career - we offer learning opportunities and career development plans. Come join a dedicated, diverse community that will help you discover your fullest potential! Are you ready to Prosper?

About Us

Founded in 2005 as the first peer-to-peer marketplace lending platform in the U.S., Prosper was built on a simple idea : connect people who want to borrow money with those who want to invest. Since inception, Prosper has helped more than 2 million people gain access to affordable credit with over $27 billion in loans originated through its platform. Our mission is to help our customers advance their financial well-being through a variety of products. Our diverse culture rewards accountability and cross functional teamwork because we believe this encourages innovative thinking and helps us deliver on our mission.

We’re on a mission to hire the very best, and we are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere. It is important to us that every hire connects with our vision, mission, and core values. Join a leading fintech company that’s democratizing finance for all!

Our Values

Diversity expands opportunities

Collaboration creates better solutions

Curiosity fuels our innovation

Integrity defines all our relationships

Excellence leads to longevity

Simplicity guides our user experience

Accountability at all levels drives results

www.prosper.com

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Applicants have rights under Federal Employment Laws.

Family & Medical Leave Act (FMLA)

Equal Employment Opportunity (EEO)

Employee Polygraph Protection Act (EPPA)

California applicants : please click here to view our California Consumer Privacy Act (“CCPA”) Notice for Applicants, which describes your rights under the CCPA.

At Prosper, we're looking for people with passion, integrity, and a hunger to learn. We encourage you to apply even if your experience doesn't precisely match the job description. Your unique skill set and diverse perspective will stand out and set you apart from other candidates. Prosper thrives with people who think outside of the box and aren't afraid to challenge the status quo. We invite you to join us on our mission to advance financial well-being.

Prosper is committed to an inclusive and diverse workplace. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law, including the San Francisco Fair Chance Ordinance. Prosper will consider for employment qualified applicants who are non-US citizens and will provide green card sponsorship.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.