Field Service Engineer

Job Description

Job Description

Powerwell is a leading recruitment firm helping our clients discover top talent. We are recruiting for a Field Service Engineer in Fairfax , VA . Candidates must be a United States Citizen or Green Card Holder. Applicants outside of the United States will not be considered. Base salary range for this position is $52,000 - $65,000 , plus overtime and on-call pay , plus company vehicle and fuel card. Salary will be commensurate with experience and skillset. Our client offers a comprehensive benefits package including medical / dental / vision insurance, tuition reimbursement, disability, 401k matching (up to 8%).

Responsibilities :

• Provide scheduled preventive maintenance services to contract customers in assigned area.
• Provide on-demand corrective, 24 / 7 emergency, and paid services to customers in assigned area as required.
• Provide start-up services on Translogic Systems as assigned.
• Assist with start-up services on our client's new products as required, working closely with the assigned Installation Specialists.
• Report product quality issues to assigned Senior Field Service Engineer and / or Customer Care Manager and file quality reports as directed / required.
• Train our client's customers on system and light maintenance operations.
• Promote parts orders, provide recommended parts lists to clients and recommend inventory stocking levels to customers as required.
• Conduct periodic customer care visits to monitor product performance and customer satisfaction.
• Maintain accountability / inventory of assigned spare parts (crash kit) and customers’ consignment inventories when inventories are contractually maintained by our client.
• Assist all customers within assigned area with parts orders, consumables, repair and return of defective parts, and requests for information pertaining to their systems.
• Advise Customer Care Manager of any problems or opportunities that arise within their area of responsibility.
• Ensure that required administrative paperwork, Service Work Orders, Expense Reports and Downtime Reports, and start-up logs are properly filled out and processed in a timely manner.
• Communicate and share information with sales personnel and support personnel as it relates to their assigned customer base.
• Exercise proper care and accountability of all assigned company property, be mindful in spending company’s money and resources responsibly, and exercise proper care and responsibility when working with customers’ property and / or facilities.
• Maintain a clean and professional appearance at all times when working with customers.
• Adhere to and strictly enforce all company safety policies and procedures.
• Attend required training programs to keep current on system updates.
• Position may require some travel as well as holiday and weekend work.

Requirements :

Our client offers a comprehensive benefits package including medical / dental / vision insurance, tuition reimbursement, disability, 401k matching (up to 8%).

Company Description

Powerwell is a leading recruitment firm helping our clients discover top talent.

Company Description

Powerwell is a leading recruitment firm helping our clients discover top talent.