Talent.com
FRONT DESK AGENT
FRONT DESK AGENTCrestline Hotels & Resorts • East Lansing, MI, US
FRONT DESK AGENT

FRONT DESK AGENT

Crestline Hotels & Resorts • East Lansing, MI, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Front Desk Agent

The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.

Potential Career Paths: Front Desk Supervisor Front Desk Manager Front Office Manager - Operations Manager-Assistant General Manager General Manager Area Vice President of Operations

Key Duties & Responsibilities:

  • Resolve guest complaints, ensuring guest satisfaction.
  • Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
  • Obtain assigned bank and ensure accuracy of contracted monies.
  • Keep bank secure at all times.
  • Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
  • Process all guest check-ins.
  • Verify registration card information with the guest.
  • Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
  • Direct Bell Person to escort guest and transport their luggage to the room.
  • Handle overbooked or walked in guests.
  • Accept and record wake-up call requests.
  • Monitor, send and distribute guest faxes.
  • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
  • Resolve discrepancies on the room status report with Housekeeping.
  • Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
  • Process all check-outs.
  • Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.

Education and Experience:

  • High School Graduate or General Education Degree (GED).
  • One year previous experience in a similar position in a hotel.
  • Basic computer skills required.

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.

[job_alerts.create_a_job]

FRONT DESK AGENT • East Lansing, MI, US

[internal_linking.similar_jobs]

Part Time Work From Home Focus Group Panelist. Help Desk Support Experience Not Required

Apex Focus Group LLCOwosso, Michigan, United States
[filters.remote]
[job_card.part_time]

We're currently looking for individuals across the country to take part in online market research, including remote focus groups, product trials, and consumer studies.Earn up to $750 a week in your...[internal_linking.show_more]

 • [job_card.promoted]

Leasing Agent

Express Employment Professionals DefunctEast Lansing, MI, United States
[job_card.full_time]

Express is looking for a high energy professional with sales experience to fill a leasing agent role here in the Lansing area!.Professional demeanor and attire.Leasing Agent Responsibilities.Sellin...[internal_linking.show_more]

 • [job_card.promoted]

Backroom Associate (FT/PT - AM+Day+Night+Weekends available)

HomeGoodsJackson, MI, United States
[job_card.full_time] +1

HomeGoods embraces the unknown - and supports each other along the way.Every day is a new adventure, a fresh chance to experience retail.They're not afraid to stand out.It's a diverse team, with a ...[internal_linking.show_more]

 • [job_card.promoted]

Service Center Coordinator

GameChange SolarMichigan Center, Michigan, US
[job_card.full_time]

Making sure you fit the guidelines as an applicant for this role is essential, please read the below carefully.GameChange Solar is one of the fastest growing, most dynamic companies in the booming ...[internal_linking.show_more]

 • [job_card.promoted]

Remote Work From Home Call Center Representative Agent - Part Time Panelists Needed

ApexFocusGroupEast Lansing, Michigan, US
[filters.remote]
[job_card.full_time] +1

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Call Center Representative Agent experienc...[internal_linking.show_more]

 • [job_card.promoted]

Earn Cash From Taking Surveys Online

Earn HausOwosso, MI, US
[job_card.full_time] +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se...[internal_linking.show_more]

 • [job_card.promoted]

Host - Okemos Chili's

Chili's Grill & BarOkemos, MI, United States
[job_card.full_time] +1

Our Hosts begin each experience for every Guest that walks into our restaurants by providing hospitality and service that is absolutely Chili's.If you take pride in providing a warm welcome and lov...[internal_linking.show_more]

 • [job_card.promoted]

Help Desk Technician - East Lansing Area

The Pivot GroupEast Lansing, Michigan, United States
[job_card.full_time]
[filters_job_card.quick_apply]

Help Desk Technician | East Lansing, MI.Are you a dynamic leader with a passion for excelling in help desk technician? The Pivot Group is dedicated to building meaningful connections and supporting...[internal_linking.show_more]

Call Center Agent

ChewyOwosso, MI, United States
[job_card.full_time]

Chewy empowers you to build, grow, and unleash your fullest potential! Currently welcoming applications for multiple Call Center Agent openings to: Engage directly with customers through multiple c...[internal_linking.show_more]

 • [job_card.promoted]

Host

Olive GardenOkemos, MI, US
[job_card.full_time]

For this position, pay will be variable by location.See additional job details and benefits below.Our Winning Family Starts With You! .Check out these great benefits!.Flexible schedules to help you...[internal_linking.show_more]

Remote Sales Agent

The Hirsh AgencyOkemos, Michigan, US
[filters.remote]
[job_card.full_time]
[filters_job_card.quick_apply]

Write a short description of your company, a boilerplate of the business, service or product that you offer.Include your business idea and the target audience.This text is primarily supposed to be ...[internal_linking.show_more]

Customer Service Travel Agent

HellosunshinetravelsJackson, MI, United States
[filters.remote]
[job_card.full_time]
[filters_job_card.quick_apply]

We’re looking for a detail-oriented, people-loving Customer Service Travel Agent who is passionate about creating unforgettable travel experiences.In this role, you’ll serve as a trusted advisor to...[internal_linking.show_more]

Head and Neck or General ENT Wanted in Michigan

Align ENT & AllergyEast Lansing, MI, US
[job_card.full_time]

We are seeking a full-time BE/BC Head and Neck or General Otolaryngologist to join our successful, established, single-specialty, private practice.Competitive salary with a generous productivity bo...[internal_linking.show_more]

 • [job_card.promoted]

Customer Service Agent (PT or FT)

Delta AirlinesEast Lansing, MI, United States
[job_card.full_time]

There are 75,000+ reasons to join Delta Airlines - every current employee has their own.You will keep climbing with complete Compensation & Benefits, amazing Growth & Development and unmatched Trav...[internal_linking.show_more]

 • [job_card.promoted] • [job_card.new]

Front of House

McAlister's DeliOwosso, MI, US
[job_card.full_time]

Our Front of House positions may include a few different positions.Prepares dining room for guests by cleaning tables and chairs; Maintains table setting by removing plates as completed and being a...[internal_linking.show_more]

Leasing Agent

DTN ManagementEast Lansing, MI, US
[job_card.full_time]
[filters_job_card.quick_apply]

Leasing Agent Reports to: Property Manager Company Overview DTN is a 50 year old vertically integrated real estate firm based in Lansing, MI.We are one of Michigan’s largest and well respected cons...[internal_linking.show_more]

Deans' Office Coordinator

InsideHigherEdJackson, Michigan, United States
[job_card.full_time]

The Deans Office Coordinator provides comprehensive administrative support for the Academic Deans, coordinating calendars, meetings, communications, and routine office operations to help the Deans ...[internal_linking.show_more]

 • [job_card.promoted]

Reservations Agent (FT & PT)

American AirlinesOwosso, MI, United States
[job_card.full_time]

A job with American Airlines can take you places! Recognized as one of the best places to work, expect strong pay, Total Rewards benefits and unmatched opportunities for growth.Currently hiring Res...[internal_linking.show_more]