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Casino Host (Horseshoe Bossier) Full Time
Casino Host (Horseshoe Bossier) Full TimeHorseshoe Bossier • Bossier City, LA, United States
Casino Host (Horseshoe Bossier) Full Time

Casino Host (Horseshoe Bossier) Full Time

Horseshoe Bossier • Bossier City, LA, United States
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

JOB SUMMARY :

Enhances the growth of gaming revenues through the development of our customer base. Maintains relationships with valued gaming guests and markets our gaming product to both established VIP guests and potential VIP guests. Supports Casino Marketing and Executive Hosts by meeting, greeting and assisting guests while they are on property.

GENERAL REQUIREMENTS :

  • College degree preferred
  • Two (2) to five (5) years host or player development experience in a major gaming operation of similar size and stature
  • Minimum of two (2) years of guest services experience preferred
  • Must have the ability to resolve stressful situations
  • Must have exceptional guest service skills
  • Experience in casino and or hotel environment preferred
  • Bi-lingual a plus
  • Proven track record of increasing gaming revenue through established customer base is a plus
  • Must have strong telemarketing skills
  • Computer literate in PCS, AS400 and Microsoft office preferred
  • Must possess excellent interpersonal, communication, team-building and problem-solving skills
  • Must be resourceful and highly motivated in seeking out new VIP opportunities
  • Must be able to work effectively across all departments
  • Must present a well-groomed, professional appearance
  • Must be willing to adhere to all Louisiana gaming regulations and guidelines
  • Must be willing to work any shift and any day when necessary
  • Must be able to work extended hours during special events, including limited overnight travel
  • Must have the ability to work flexible schedules, including nights, weekends and holidays
  • Must be able to obtain a Louisiana Gaming license

ESSENTIAL JOB FUNCTIONS :

  • Welcomes guest, provides exceptional customer service, encourages guest to enroll in our new card sign program
  • Follows all relevant policies and procedures
  • Communicates with co-workers, Table and Slot team members, supervisors and guests
  • Hosts special events
  • Arranges special services for guests related to level of play
  • Meets and greets players on the casino floor and at special events and promotions
  • Makes sounds complimentary decisions based on tracked customer play
  • Greets guests and maintains the highest levels of courtesy, friendliness and hospitable attitude throughout interactions
  • Provides hands-on service for VIP guests that are coded to Executive Hosts and Player Development Directors
  • Encourages repeat visitation from guests and drives additional trips
  • Attempts to develop guest play levels to the level of being assigned an Executive Host
  • Demonstrates exceptional guest services to both internal and external customers
  • Remains informed of competitive promotional methods
  • Ability to meet the attendance guidelines of the job and adhere to departmental and company policies
  • Ability to maintain confidentiality of VIP information
  • Performs other duties as assigned by Management

    • DEMANDS NECESSARY TO COMPLETE ESSENTIAL JOB FUNCTIONS :

    PHYSICAL & MENTAL :

  • Must be able to move quickly around property
  • Must be able to stand or sit for a long period of time maybe required
  • Must be able to bend, crouch, kneel, twist and work at a desk
  • Responds to visual and aural cues
  • Must be able to work independently and proven to be self-motivated
  • Must present a well-groomed appearance
  • Must have the manual dexterity to operate a computer and other necessary office equipment

    • WORK ENVIRONMENT :

  • Must be able to continuously maneuver around office and casino
  • Must be able to respond calmly and make rational decisions when handling guests’ needs
  • Must be able to tolerate areas containing secondhand smoke

    • CAESARS RESERVES THE RIGHT TO MAKE CHANGES TO THIS JOB DESCRIPTION WHENEVER NECESSARY.

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