Coordinator, Audio-Visual Technology

Coordinator, Audio-Visual Technology Nampa - Staff

Apply now (https://secure.dc4.pageuppeople.com/apply/1005/gateway/default.aspx?c=apply&lJobID=496651&lJobSourceTypeID=796&sLanguage=en-us) Job no: 496651

Opened: Mar 04 2026 MST

Anticipated Close Date: Mar 15 2026 MST

Reports To:

IT Manager II, User Services

Position Status:

Full-Time

Posted Pay Range:

$25.46 - $31.38

If you love bringing technology to life and making every presentation, meeting, and event run flawlessly, you’ll love this role. As theCoordinator, Audio-Visual Technology, you’ll take pride in setting up, maintaining, and supporting audio-visual systems across the institution—ensuring exceptional performance in classrooms, events, meetings, and remote conferencing. You’ll enjoy installing, configuring, and troubleshooting AV equipment, while also empowering staff and faculty through hands-on training, clear user guides, and helpful documentation.

If collaborating and creating solutions energizes you, this position offers the opportunity to lead AV projects from concept to completion. You’ll work closely with department leaders and external vendors to plan upgrades and new installations, fine-tune system performance, and program intuitive AV control interfaces. You’ll also be the go-to expert for resolving technical support requests through a help desk system, delivering timely solutions that keep people connected and confident in the technology they use every day.

Why Join CWI?

At the College of Western Idaho (CWI), you will work in a dynamic, collaborative environment where problem-solving and innovation are valued, and your contributions directly enhance the efficiency of the institution.

Essential Functions:

Deliver Reliable and High-Quality Audio-Visual Operations and Support

• Install, configure, and maintain AV equipment, including projectors, sound systems, microphones, video conferencing units, and control systems.

• Setup and strike AV equipment for small-scale live events

• Provide technical support for meetings, conferences, and events, ensuring all AV equipment functions correctly.

Conduct regular maintenance checks and troubleshoot technical issues to ensure optimal performance of AV systems.

• Monitor system performance and perform regular updates and upgrades to ensure they meet current technological standards.

• Maintain and program the user interface for AV control systems.

Support Users Through Training, Documentation, and Responsive Service

• Train staff, faculty, and occasionally non-CWI users, on the use of AV systems and provide ongoing technical support.

• Develop user guides and documentation to assist with the operation of AV equipment.

• Handle AV technical support requests from end users through a help desk ticketing system, ensuring timely and effective resolution of issues.

• Document and track support issues and resolutions in the help desk ticketing system.

Plan and Execute Audio-Visual Projects and Vendor Coordination

• Plan and implement AV projects, including upgrades and new installations, in coordination with department heads and stakeholders.

• Coordinate with external vendors and contractors for the installation, and maintenance of AV equipment.

What We're Looking For:

• Bachelor’s degree in a related field (e.g., Information Technology, Audio-Visual Technology, Communications) or equivalent experience.

• Strong technical knowledge of AV systems, including installation, configuration, and troubleshooting.

• At least 3-5 years of experience in an AV support or coordination role.

• Experience installing and configuring AV control systems (e.g., Extron).

• Experience with video conferencing platforms (e.g., Zoom, Microsoft Teams) and remote conferencing technologies.

• Excellent communication and interpersonal skills to effectively train and support staff and faculty.

• Strong organizational and project management skills.

• Physical ability to handle and install AV equipment, including lifting and maneuvering heavy objects.

• Strong documentation skills for tracking support issues and resolutions in a help desk ticketing system.

Additional Instructions for Applicants:

Most positions at CWI are in-person and based on campus. While some roles may allow up to two remote workdays per week, eligibility for remote work is determined on a case-by-case basis at the hiring manager's discretion. All candidates must reside within, or be willing to relocate to, a reasonable commuting distance from CWI. Employment visa sponsorship is not available for this position.

Benefits:

• For information on health insurance, including coverage details and plan summaries, visitwww.OGI.Idaho.gov

• Retirement plans with employer contribution of over11%

• Health Savings Accounts and Flexible Spending Accounts (https://ogi.idaho.gov/flexible-spending-accounts/)

• Employer-paidlife insuranceandshort- and long-term disability insurance

• Eleven paid holidays per year (faculty may vary)

• Generous vacation and sick leave

• Paid Parental Leave

• Tuition discounton classes at CWI and other colleges

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, veteran status, gender identity, sexual orientation, or any other applicable legally protected status.