Operations Manager

Company Description

Founded in 1974, Mid-American Elevator Company, Inc. is Chicago’s largest independent elevator company and a trusted industry leader. Family-owned and operated, the company combines the resources necessary to handle large-scale elevator construction, renovation, and maintenance projects with a personal touch. Operating from six locations, Mid-American prioritizes safety, reliability, and exceptional customer service. The company specializes in comprehensive elevator maintenance and repairs, offering flexible service contracts and competitive pricing often well below that of original equipment manufacturers (OEMs). With highly skilled mechanics and in-house control engineers, Mid-American is equipped to handle virtually all brands and types of elevators and escalators.

Role Description

This is a full-time hybrid role as an Elevator Operations Manager, located in Everett, WA, with opportunities for partial work from home. In this role, you will oversee daily operations related to elevator and escalator maintenance, service, and repair. Key responsibilities include managing a team of technicians, ensuring compliance with safety standards, developing client relationships, scheduling maintenance and repair tasks, managing inventory, and supervising the completion of projects and service contracts. You will also be responsible for managing budgets, analyzing operational data, and driving efficiency improvements within the team.

Qualifications

• Knowledge of elevator and escalator systems and familiarity with their maintenance, repair, and operation
• Strong leadership, team management, and decision-making skills
• Ability to prioritize and organize tasks, oversee scheduling, and manage resources efficiently
• Proven experience in analyzing operational performance and driving process improvements
• Excellent written and verbal communication skills for client interaction and team collaboration
• Familiarity with safety regulations and compliance standards for elevator operation
• Bachelor’s degree in, business administration, or a related field is preferred

Benefits