Strategic Account Manager - Mail Innovations - Philadelphia, PA

Strategic Account Manager Mail Innovations

The Strategic Account Manager Mail Innovations generates new business and manages customer relationships for Mail Innovations' large accounts. He / She is responsible for meeting and exceeding established individual sales plans. This position maintains a strategic partnership with UPS's Small Package sales team to obtain sales leads and develop enterprise bundled account strategies. He / She cultivates key relationships internally and externally to achieve sales results and high levels of customer satisfaction. This position stays abreast of competitive and industry knowledge to deliver enterprising customer solutions.

In addition, the Strategic Account Manager develops a deep understanding of clients' mailing operations and leverages UPS solutions to enhance efficiency, reduce costs, and drive long-term growth. This role identifies areas of opportunity within existing accounts, executes business reviews with decision-makers, and collaborates cross-functionally to ensure seamless service delivery. He / She actively participates in strategic planning, prepares custom proposals, and leads solution presentations. The incumbent also ensures CRM data is accurately maintained and provides regular forecasting updates to sales leadership.

Preferred Qualifications :

• Bachelor's Degree (or internationally comparable degree) in Business, Marketing, Logistics, or a related field - Preferred
• Minimum 3 years of experience in strategic sales, logistics, or account management - Required
• Strong understanding of direct mail logistics, USPS regulations, or e-commerce fulfillment preferred - Preferred
• Proven track record of building and expanding enterprise-level client relationships - Required
• Excellent communication, presentation, and negotiation skills - Required
• Proficiency in Microsoft Office Suite and CRM platforms (e.g., Salesforce) - Required
• Ability to travel and work flexible hours as needed - Required

Basic Qualifications :

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race / color / religion / sex / national origin / veteran / disability / age / sexual orientation / gender identity or any other characteristic protected by law.