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Manager - Service Department Quoting
Manager - Service Department QuotingStowers Machinery Corporation • Knoxville, TN, US
Manager - Service Department Quoting

Manager - Service Department Quoting

Stowers Machinery Corporation • Knoxville, TN, US
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  • [job_card.full_time]
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Job Description

Job Description

Knowledge and Skill Requirement(s) :

  • Quoting experience for heavy equipment rebuilds and certified rebuilds.
  • Proficiency in Microsoft Office.
  • Promotes positive team environment in a managerial capacity.

Preferred Qualification(s) :

  • Minimum of 3 years’ experience in service quoting, product support, or a related role within heavy equipment or machinery industries.
  • Strong analytical skills and attention to detail.
  • Excellent communication and interpersonal abilities.
  • Ability to work independently and manage multiple priorities.
  • Technical understanding of Caterpillar products and repair processes.

    • Essential Job Functions :

  • Expand Repair Option Offerings : Increase the range and detail of repair options, including comprehensive repair descriptions and standards, by identifying target machine models based on machine population data and dealer operational requests.
  • Pricing Accuracy : Continuously compare repair option pricing to actual customer repair work, making necessary adjustments to maintain pricing accuracy and competitiveness, while maintaining OEM standards.
  • Autonomous Product Support Development : Independently develop all product support service options, including repair options, preventative maintenance (PM) pricing, and Total Maintenance & Repair (TM&R) contracts, with minimal supervision and a high degree of accuracy.
  • Monthly Pricing Updates : Perform monthly updates to all repair and PM option pricing and ensure timely communication of changes to operations teams.
  • Quote Tracking : Track all service quotes, including those waiting, in process, and closed, to maintain visibility and accountability throughout the quoting lifecycle.
  • Sales Support : Assist Product Support Sales Representatives (PSSRs), Machine Sales Department, and manage the Quoting team members in preparing and presenting contract proposals to customers.
  • Regular Pricing Updates : Supply with up-to-date pricing information on component repair options, preventative maintenance, machine / welding shop services, and undercarriage repairs.
  • Enroll certified rebuilds into Caterpillar database.
  • Financial Reporting : Deliver accurate and timely reports on the financial performance of TM&R contracts to management.
  • Information Management : Ensure continuous growth and maintenance of repair option information, storing and updating data in Caterpillar systems, Stowers’ ERP (DBS) and company intranet applications.
  • Prepare to have other management and work responsibilities as the business grows.

    • Leadership Responsibilities :

  • Promote a culture of safety, accountability, and continuous improvement.
  • Provide strategic direction, mentorship, and coaching to Quoting team members.
  • Set clear goals and expectations, regularly evaluate performance, and provide constructive feedback.
  • Identify development opportunities and support Quoting team members in their professional growth.
  • Lead by example, demonstrating integrity, accountability, and commitment to excellence.
  • Address conflicts or challenges proactively to maintain a productive work environment.

    • Physical and Mental Requirements :

  • Ability to sit for extended periods.
  • Mental agility to manage multiple tasks and respond quickly to changing conditions.
  • Occasional lifting of office supplies (up to 25 lbs).
  • High level of concentration and attention to detail.

    • Work Environment :

  • Office-based with frequent communication.
  • Fast-paced and dynamic, with occasional exposure to outdoor conditions.
  • The Service Quoting Manager reports directly to the Service Operations Manager and works closely with Sales, Operations, and Product Support Sales Representatives.
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