Referral Specialist-Per Diem-Variable

Facility Coordinator

Cape Fear Neurosurgery

Location : Fayetteville, North Carolina

Department : CFV Neurology

Job Family : Clerical

Work Shift : Variable (United States of America)

Summary : Obtains and / or verifies demographic, clinical, financial, and insurance information. Validates medical necessity (LMRP / LCD review) of Medicare and Non-Medicare cases to ensure clinical and financial clearance. Obtains and processes signed physician orders / referrals to ensure accurate clinical documentation for care delivery, specialty and outpatient ancillary referrals. In addition, the referral coordinator will conduct online insurance eligibility / benefit verification, obtain pre-certification / authorization, referral clearance and financial education on designated cases. As appropriate; notifies patient / guarantor, specialist, referring provider, etc., with pertinent information, inclusive of, but not limited to clinical documentation, referral status, follow-up, etc.

Major Job Functions

The following is a summary of the major essential functions of this job. The incumbent may perform other duties, both major and minor, that are not mentioned below. In addition, specific functions may change from time to time :

• Maintains a working knowledge of the processes for medical administrative personnel, inclusive of comprehension of procedures for internal and external referrals; obtaining and sending protected patient information
• Performs insurance eligibility / benefit verification, utilizing a variety of mechanisms and ensure authorization matches test(s) / specialty from referral receipt
• Validates medical necessity (LMRP / LCD review) of Medicare and Non-Medicare cases to ensure clinical and financial clearance for service, procedure, or referral
• Obtains specialist contact information; prints orders, patient demographic, and provider letter; documents as appropriate in electronic health record (EHR)
• Determines proper referral requirements and / or limitations according to requested service, test, or procedure, to include proper identification of emergent referrals
• Pre-registers the patient for upcoming visit(s)
• Informs patient / guarantor of their liabilities, to include referral approval or denial, and documents appropriately
• Sends and / or communicates appointment confirmation to referring office, as well as calls the patient to remind of appointment date, time, location, and preparation for procedures following protocols
• Completes appropriate follow-up protocol as determined by leadership, as it relates to number of business days associated with routine and urgent referrals; initiation to completion
• Assists insurance companies, physician and physician practices, and or hospital departments with patient information in accordance with HIPAA guidelines
• Meets or exceeds accuracy standard goal determined by Patient Access Leadership
• Other duties as assigned

Minimum Qualifications

Education and Formal Training :

Work Experience :

Knowledge, Skills, and Abilities Required :

Physical Requirements :

Cape Fear Valley Health System is an Equal Opportunity Employer M / F / Disability / Veteran / Sexual Orientation / Gender Identity