Desktop Engineer

• High School Diploma or equivalent
• 3+ years of applicable work experience
• ITIL, HDI, or Windows 10 MCTS certification
• Remedy/ServiceNow experience
• Security+ CE (or appropriate DoDM 8570 Baseline Certification)

• IAT Level II certification is required before start

Responsibilities:

• Experience supporting Windows 10, and MS Office 2016
• Experience using Remedy or a similar ticketing system

• Highly skilled at explaining technical subjects to non- technical as well as technical customers
• Expert in STIGs, Policy and Procedures for PC Techs
• Strong customer service orientation
• Current and proficient in any new concepts or practices in own IT discipline and applies that knowledge to the current work.
• Ability to work with other teams outside of Field Ops

• Work with PC Techs to resolve issues
• Installs, configures, tests, maintains, monitors, and troubleshoots level III end user workstation equipment and printers
• Have flexible working hours to be available to support team when needed
• Perform all other duties as assigned

Knowledge and Skills:

• Has basic knowledge of Project Management.
• Technical writing experience
• Innovative, team-oriented problem solver
• Strong commitment to providing quality service

• Excellent interpersonal, negotiation and communication (verbal and written) skills
• Excellent organizational, time management and follow through skills
• Ability to manage multiple competing priorities
• Strong analytical and follow through skills
• Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments

• Ability to work well independently on defined tasks
• Ability to work well as part of a team

Technical Knowledge

• Experience working in a DoD environment

• Experience working with 3rd party vendors
• Training PC Techs on Printers

Clearance/Citizenship:

• Secret

• Must be US Citizen

Travel Requirements:

This position will involve minimal travel