Corporate Travel Counselor (Apollo)Cypress HCM • Walnut Creek, California
Corporate Travel Counselor (Apollo)
Cypress HCM • Walnut Creek, California
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Corporate Travel Counselor Job Details
Job Title : Travel Counselor
Location : 100% Remote (U.S.-based)
Contract Duration : 5 months (September 8 – January 30)
GDS : Apollo
About the Role
As a Travel Consultant, you’ll join our highly skilled remote team, providing outstanding service to our corporate business clients. We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities.
What You’ll Do
Advise and arrange travel for corporate business customers (both individuals and groups)
Conduct analysis and research on travel options, and proactively anticipate traveler needs to sell additional services
Arrange and book domestic and international business travel, in a variety of complexities, for air, road, rail, and accommodations
Use Global Distribution Systems (GDSs), specifically the native system APOLLO
Ensure compliance with customers’ agreed travel policy, service provider policies, and regulatory requirements
Use positive telephone service techniques and act on special customer requests
Collaborate with your team to coach, mentor, and provide constructive feedback to improve service levels
More detailed job functions and key performance indicators will be shared during the interview process
Requirements :
3+ years of Native GDS expertise in APOLLO
Must be a US Citizen
Passion for excellence in client service, including proactive anticipation of needs
Professional communication (written and verbal)
Attention to detail
Act with integrity, and look after personal travel information
Strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
Ability to resolve customer issues quickly and independently / with the supplier
Teamwork and openness to feedback
Additional Information :
Hours of operation for this group are Monday–Friday, 8 : 00 a.m. to 12 : 00 a.m. EST.
Remote Work : 100% remote, any U.S. time zone.
Compensation :
$25-$30 / hour (W2 / Non-Exempt)
Job ID 1432713
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