Technology Architect-UC&C

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

We are looking for UC&C Technology Architects who are passionate about leveraging technology innovation for the betterment of humanity. This exciting customer-facing Technology Architectrole will work in partnership with our Sales, Solution Engineering & Customer Success Executives, leading innovative conversations that help shape the growth of our enterprise customers. Technology Architects design and architect solutions utilizing our technology services platform. The successful Technology Architectmust have a strong desire to leverage their technical and sales skills, including business acumen, to understand business requirements, develop a technical sales strategy, and effectively present solutions that address our customers’ requirements and provide business value.

The Main Responsibilities

• Specialized Solution Design : This role is the go-to expert for Solution Engineers at Lumen when very deep knowledge and experience is needed for UC&C. Clarifies ambiguous requirements with sales and clients, ensuring the solution resolves underlying client issues. Provides guidance and alternatives to customer’s requirements. May interpret customer requirements based on limited information.
• Specialist Expertise : Within UC&C, provide on-demand design, solution best practices and industry expertise to the sales teams during the Learn / Buy / Get phases of the customer lifecycle experience. By proactively pulling in other specialists, expand the solution to be cross functional and multi-product. Follows industry technology trends through self-study and formal training and shares this knowledge with the teams they support along with their peer groups.
• Product Partnership : Partners with Product Management in areas of process and design improvement within specific product area and contacts impacted departments to recommend potential solutions. Proactively provides input on strategic and tactical plans for new product development to teams across the organization.
• Customer Meetings : Leads and / or attends customer meetings in person and via collaboration tools. Prepares and delivers technical proposals and presentations with the appropriate level of business acumen for the audience. Provides broad scope responses to solution and technology questions. Demonstrates advanced solution selling abilities and effective, pro-active customer communications. Interacts with all levels of customer's management team.
• Custom Solutions : Exceptional understanding of UC&C technical and product boundaries and understanding of multi-product solutions and how these products interact with each other as to what is standard, what is available via special approval process, and what is not able to be provided. Partner with account team to shepherd custom requirements through sign-off process.
• Sales Enablement : Works to self-enable the Sales Teams by freely sharing knowledge of process, key contacts, technology, and product for UC&C solutions, over the phone, in writing or through live trainings.

What We Look For in a Candidate

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges :

$115,763 - $154,350 in these states : AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.

$121,559 - $162,068 in these states : CO, HI, MI, MN, NC, NH, NV, OR, and RI.

$127,344 - $169,785 in these states : AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and / or sales compensation) as you move through the selection process.

If you are selected for a position, there will be a background screen, which may include checks for criminal records and / or motor vehicle reports and / or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Job Segment : Computer Science, Pre-Sales, Architecture, Consulting, Engineer, Technology, Sales, Engineering

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