Front Desk Agent | Full Time | Hampton Inn & Suites | Cherry Creek, CO

Job description

Front Desk Agent

Come join Our Team at our Hampton Inn & Suites Denver / Cherry Creek!

The Front Desk Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Shifts will be a mixture of 7am-3pm & 3pm-11pm. Flexibility is key to be a good fit for this position.

JOB DESCRIPTION

As a Front Desk Agent, you will be the face of the hotel to every guest. You will work closely with the Front Office / Desk Managers and Executive Housekeeper to ensure a positive overall guest experience. Our Guest Service Associates are professional, courteous, honest, and loyal.

• Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
• Process all payment types such as room charges, cash, checks, debit, or credit.
• Processing all check-outs including resolving any late and disputed charges.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Coordinate with Houskeeping to track readiness of rooms for check-in.
• Communicate parking procedures to guest / visitors.
• Supply guests with directions and information regarding property and local areas of interest.
• Run daily reports, identify any special requests, and check reports for accuracy.
• Complete designated casher and closing reports in the computer system.
• Count bank at the beginning and end of shift.
• Balance and drop receipts according to Accounting specifications.

JOB QUALIFICATIONS

Ideally, you will have 1+ years of experience in a customer service field.

High school diploma / G.E.D equivalent

Hotel experience is a plus, OnQ / PEP Hilton experience preferred

English Language Proficiency

An ability to problem solve

Computer Skills a must

The gift of effectively communicating with others is very important in this role.

EOE / AA / Disabled / Veteran

Job Type : Full-time

Salary : $18.30-20.00$ per hour

Benefits :

401(k) matching

Health, Dental, Vision insurance

Employee assistance program

Employee travel discounts

Supplemental Insurance

Paid time off

Referral program

Recognition Programs

Incentive Programs

Schedule :

Holidays

Weekend availability

Experience :

Front Desk : 1 year (Preferred)

Language :

English (Required)

Work Location : One location