File Clerk / Records Administrator

Job Description

Job Description

Winner of the Best and Brightest® Companies to Work for in Boston and in the Nation by the National Association for Business Resources (NABR) for the third consecutive year.

Are you highly organized, detail-oriented, and dependable? Do you take pride in keeping information accurate, secure, and accessible? We’re looking for a Part-Time (20 Hours Per Week) File Clerk / Records Administrator to play a vital role in supporting our Operations team and ensuring member records are handled with precision and care.

This role is ideal for someone who thrives in a fast-paced environment, enjoys structured work, and wants to contribute to meaningful processes that support member services and compliance.

What You’ll Do

• Maintain accurate and well-organized physical and electronic member records.
• File, scan, retrieve, and track applications, verifications, correspondence, and Social Security documents.
• Classify records using established guidelines (alphabetical, numerical, chronological, or content-based).
• Process incoming and returned mail, researching alternate contact methods when needed.
• Schedule, confirm, and reschedule Social Security appointments for members.
• Ensure records are retained, destroyed in accordance with legal and company guidelines, including shredding and preparing files for offsite storage.
• Support other departments with clerical and administrative projects as needed.
• Perform general office tasks such as data entry, typing, and operating office equipment.

What We’re Looking For

Why Join Us

At this time, HFI will not sponsor a new applicant for employment authorization or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization).

Our Massachusetts based starting hourly rate for this role ranges from $16.00-$17.50. The salary range does not reflect total compensation which includes base salary, benefits and other options.

EEO Statement

HFI is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. HFI is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. HFI will not tolerate discrimination or harassment based on any of these characteristics. HFI encourages applicants of all ages.