Front Desk Coordinator

The mission of The Los Angeles Cancer Network is to provide unparalleled care to each patient that comes through our doors. We offer individualized treatment using the most recent and relevant proven advances in cancer care, curated with deliberation and compassion. LACN is committed to educating and supporting our patients and their families through every step of the way. We deliver a unique approach for every patient to ensure they receive treatment best suited to their condition, age, and other important factors. We do this by participating in important clinical research, encouraging screenings for early detection, and providing innovative treatment. We are proud to be at the forefront of cancer research through our partnership with OneOncology.

Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.

Job Description:

We are seeking a highly motivated and organized Front Desk professional to join our team. As a Front Desk representative, you will be the first point of contact for our patients. Your major end result will be to ensure that our patients receive a warm welcome and excellent customer service. You will be responsible for managing the reception area, answering phone calls, scheduling appointments, and providing administrative support to the team.

Minimum Qualifications:

• 1+ years of experience in a customer service or administrative role in the medical field.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office Suite.
• Bilingual in English and Spanish.

Preferred Qualifications:

• Experience in oncology.
• OncoEMR experience

Responsibilities:

• Greet and welcome patients with a positive and professional attitude.
• Answer and direct phone calls in a timely and courteous manner.
• Schedule appointments, collect patient payments.
• Provide administrative support to the team, including data entry and filing and scanning.
• Maintain a clean and organized reception area.
• Ability to travel between office locations as needed.

Skills:
As a Front Desk professional, you will utilize your excellent communication and interpersonal skills to provide exceptional customer service to our patients. You will also use your organizational and administrative skills to manage the reception area and provide support to the team. Proficiency in Microsoft Office Suite is required to perform daily tasks such as scheduling appointments and data entry. Bilingual skills in English and Spanish is required.

Pay Range - From $21.00 per hour to $23.00 per hour depending on experience, education, certification, region, etc.