Senior Trust and Estate Planning Officer

Senior Personal Trust And Estate Planning Officer

The Senior Personal Trust and Estate Planning Officer is responsible for the independent administration of accounts in which The First National Bank in Sioux Falls is named in a fiduciary capacity. This role maintains close communication with clients, professionals, and beneficiaries to achieve the goals and objectives of each account relationship. The officer mentors and trains Personal Trust teammates, contributing to their career growth, skill development, and overall success. Serving as the relationship manager, this position coordinates with all areas of the Bank to meet client needs while providing expert guidance on estate planning strategies. The Senior Personal Trust and Estate Planning Officer is also active in the community and represents The First National Bank in Sioux Falls in a professional manner at all times.

In addition, our FIRST Values apply to all teammates without exception.

FIRST Values

• Family We support, trust, and respect each other, our customers, and our shareholders.
• Independence & Innovation We embrace change as vital to our success.
• Relationships We build relationships that are based on strong character, mutual loyalty, trust, and respect.
• Stewardship We take care of ourselves so we can take care of others.
• Teamwork We help each other grow and succeed.

The First National Bank in Sioux Falls began its long-term commitment to the Sioux Falls area in 1885. The oldest bank in Sioux Falls owes its longevity to a combination of service, stability, innovation, and family involvement. Over the past 140 years, The First National Bank in Sioux Falls has worked diligently to promote the growth and vitality of our city and the surrounding area. The Bank strives to continually be recognized as a community leader by reinvesting financial resources back into the communities it serves and encouraging active employee involvement in community volunteer organizations.

The First National Bank Way, which is a blend of our Mission Statement and FIRST Values, serves as the foundation of our culture. It is a gift that has been passed down to us and is the legacy that we will protect and preserve. Nothing is more important to us it is the cornerstone of our success.

Our culture is driven by integrity, service, and strong values; nothing has shaped it more than our FIRST Values.

Our FIRST Values are not just words; they are truly felt by our employees, customers, shareholders, and communities. They tell us who we are as a business and guide our behaviors and decisions as we move forward and build successful relationships.

Although banking has evolved over the years, our mission and values have not and will not change.

Accountabilities

Leadership Management Accountability

Lead with clear direction, providing the necessary tools to delegate and elevate for growth and development of teammates.

• Lead, motivate, and empower teammates to turn strategic initiatives into actionable and accountable behaviors and results. Hold regular one-on-ones, quarterly conversations, and identify rocks for each teammate for each quarter.
• Establish high-quality teammate relationships consistent with the culture of FNB and in alignment with our FIRST Values.
• Provide coaching and mentorship by facilitating the personal and professional development of teammates to meet business objectives and strategy.
• Ensure teammate compliance with regulations and established policies.
• Inspire team to strive for the best outcomes. Utilize empathy and active listening skills.
• Ensure that performance issues are addressed in an effective and meaningful manner.
• Assist the WM Department with inquiries from attorneys and clients that require mapping out Trust strategies and the resulting impact on estate size and asset inheritance.
• Challenge and engage teammates. Seek input and consider feedback when considering new initiatives for creating efficiencies and streamlining processes.

Client Relationship Management

Monitor client needs by establishing and managing relationships. Deliver exceptional client experience to ensure client retention, additions, and referrals. Facilitate ongoing and effective communication with internal and external stakeholders.

• Responsible for owning a larger number and/or more complex relationships, potentially working with High Net Worth and Ultra High Net Worth families.
• Work closely with new clients to guide them through the onboarding process by explaining our services, executing account opening paperwork, and setting expectations for the relationship as their new account is funded.
• Advise clients and their advisors on estate planning strategies, tax implications, and wealth transfer options.
• Participate in the development and implementation of estate plans, ensuring alignment with client goals and legal requirements.
• Utilize Customer Relationship Management tool (FSC) to log client interactions and to contact clients at designated intervals.
• Conduct meetings with clients, co-creating meeting Agenda with Client and Portfolio Manager in advance, to encourage account reviews that present meaningful recommendations based on clients' financial situations and goals.
• Communicate through various methods with both the client and external resources (lawyers, CPAs, etc.) to work collaboratively to research and resolve issues.
• Review Daily Transaction History report and monitor cash balances in all accounts.
• Approve monthly fees within established guidelines.
• Complete annual Administrative Reviews within established guidelines, including Enhanced Due Diligence reports when necessary.
• Report on and resolve any client complaints.
• Monitor annual tax preparation processes to ensure tax filing deadlines are met.
• Process and distribute closing accounts in a timely manner.

Growth Mindset

Drive continuous growth by actively seeking learning opportunities to advance skillset, embrace a culture of continuous improvement and collaboration for department success, while enthusiastically pursuing ways to achieve defined growth goals.

• Stay current on changes to trust and tax law providing training to wealth management teammates when updates are made.
• Build relationships with Bank teammates at various branch locations (business bankers, personal bankers, ag bankers, tellers).
• Attend monthly Business Development meetings and report on progress regarding Leads and Opportunities. Utilize FSC to track Leads and Opportunities
• Provide a superior client experience that leads to client retention, additions to accounts, and client referrals.
• Regularly contribute ideas for process improvements.
• Volunteer for new tasks or projects that enhance skillsets and provide additional value to the department.
• Provide mentoring for other Wealth Management teammates.
• Serve as a subject matter expert on estate planning trends, tax law changes, and wealth transfer best practices.
• Meet with trust, advisory, and family office clients and prospects to engage in trust planning when changes and updates to estate plans are desired.
• Maintain a results-oriented mindset, setting goals and holding self accountable for reaching them.
• Solicit, welcome, and implement feedback from leaders, peers, COIs, and clients as a means to remain coachable, recognizing there is always room for growth and improvement.
• Maintain continual self-development as a leader, coach, mentor, and manager.
• Empower teammates to take initiative on problem-solving and actively participate in developing solutions that align with department goals.
• Apply for membership in financial planning, investments, or estate planning group, attend meetings to foster professional network with attorneys, accountants, and others in the trust industry.

Qualifications

Advanced degree such as a Juris Doctor (JD) preferred. Seven or more years of relevant work experience in trust administration or legal practice, with a background in estate planning, or a combination of education/experience that would enable incumbent to meet accountabilities and required competencies of the position. Professional Certification (CFP, CTFA, or CFIRS) preferred upon hire.

Skills and Abilities

• Ability to work as a facilitator, coach and/or mentor to others.
• Ability to conduct relationships in a manner that ensures cooperation and positive results.
• Demonstrate a high degree of concern for professional and innovative client service.
• Deep knowledge of trust and estate law, taxation, and fiduciary principles.
• Excellent verbal and written communication skills
• Ability to explain complex estate planning concepts to clients and colleagues.
• Excellent interpersonal and conflict resolution skills.
• Excellent organizational skills and attention to detail. High degree of accuracy required.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to adapt to the needs of the organization and teammates.

What's in it for you?

• Health Insurance
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