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Regional Operations Director
Regional Operations DirectorLSP Holdco LLC • Dallas, TX, US
Regional Operations Director

Regional Operations Director

LSP Holdco LLC • Dallas, TX, US
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  • [job_card.full_time]
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Job Description

Job Description

About the Role :

The Regional Operations Director is responsible for leading operational performance and growth of multiple brands within a specific region with strategic support from a Regional Operations Vice President. This role involves annual operational planning, financial management, team leadership, and operational excellence to ensure the region's success. The Regional Director works closely with the regional leadership team to align regional objectives with the overall company goals and drives continuous improvement across all operational aspects. This role will have direct P&L accountability.

Why You’ll Want to Work Here :

  • Core values that we live every day – not just words on a page : We Win Together, Today Not Tomorrow, Performance Not Politics
  • Performance pay directly tied to results – You deliver for us, we deliver for you
  • Benefits you will use – Full medical, dental, and vision packages including fully employer paid options
  • Secure your financial future – 401(k) with company match
  • We invest in your future – ongoing training that directly results into bigger career opportunities combined with continuous education stipends
  • Speed and scale – Work with a company that operates at the speed of a start up with the investment backing of an institutional investor

Regional Operations Director Key Responsibilities :

  • Implement regional operational strategies aligned with the company’s overall objectives through the regional “pod” structure comprised of operations, finance, human resources, marketing, and technology.
  • Act as an extension of the Regional Vice President and the platform leadership team while balancing the needs of your region by directing the right resources to the right projects ensuring maximum impact.
  • Work directly with local General Managers and leadership teams to successfully run day-to-day operations of multiple locations within the region, ensuring high levels of efficiency and effectiveness.
  • Participate in daily stand-up meetings with partner companies when necessary to drive daily operational excellence.
  • Identify opportunities for growth and expansion within the region and develop plans to capitalize on them.
  • Drive continuous improvement initiatives to enhance operational performance and customer satisfaction across all areas of the business.
  • Manage the regional budget, including forecasting, planning, and monitoring financial performance.
  • Analyze financial reports and key performance indicators (KPIs) to identify areas for operational improvement, cost reduction and revenue enhancement.
  • Ensure all locations within the region meet or exceed financial targets and operational goals.
  • Lead, mentor, and develop a high-performing regional operations team, including location managers and other key personnel.
  • Conduct regular performance reviews, provide feedback, and implement professional development plans for team members.
  • Ensure exceptional customer service standards are maintained across all locations within the region.
  • Implement and enforce safety protocols and procedures to maintain a safe working environment for employees and customers.
  • Prepare and present regular reports on regional performance, challenges, and opportunities for operational leadership.

    • 5 Big Things – What Success Looks Like

  • Consistent Operational Excellence : All locations within the region operate efficiently, following standardized best practices that drive high performance and productivity. Daily stand-up meetings and continuous improvement initiatives lead to strong execution across all operational areas.
  • Financial Performance & Growth : The region consistently meets or exceeds financial targets, with optimized budgets, cost controls, and revenue growth. KPIs are closely monitored, and strategies are implemented to drive profitability and expansion opportunities.
  • High-Performing Leadership Team : Regional managers and location leaders are well-trained, engaged, and performing at a high level. Strong mentorship, regular performance reviews, and professional development initiatives result in a capable and motivated leadership team.
  • Exceptional Customer Experience : Customer service standards remain consistently high across all locations, leading to positive customer feedback, increased retention, and brand loyalty. Proactive problem-solving and process improvements enhance the overall customer experience.
  • Action-Oriented Project Execution : Successfully develops and executes strategic project plans aimed at improving or growing businesses. Utilizes the right resources across the platform to drive initiatives that enhance operational performance, scalability, and long-term success.

    • Regional Operations Director Qualifications :

  • Bachelor’s degree in Business Administration, Operations Management, or a related field.
  • Proven experience in operations management, with at least 5 years in a leadership role overseeing multiple locations or a large region.
  • Proven track record of successfully managing and improving operational performance in a similar industry.
  • Experience managing a distributed workforce and using KPIs to drive performance.
  • Strong strategic thinking and problem-solving abilities.
  • Excellent leadership and team management skills.
  • Financial acumen and experience managing budgets and financial performance.
  • Proficiency in using operational and financial software and tools.
  • Strong project management and organizational skills.

    • Regional Operations Director Interpersonal Qualifications :

  • Customer service focus and mindset, putting our employees and Partners first, with excellent ability to communicate and develop relationships.
  • Exceptional problem-solving and conflict resolution abilities to improve things both big and small.
  • Highly organized, ability to act quickly while still having attention to detail.
  • Hold yourself to a higher standard and exhibit a high level of integrity.

    • Regional Operations Director Preferred Qualifications :

  • Master’s degree is preferred.
  • Prior experience in residential home services or related consumer industry preferred.

    • About Us :

    Legacy Service Partners (LSP) is a national leader in residential HVAC, plumbing, and electrical services. Since 2021, we've partnered with over 30 local brands across 16 states—and we’re growing fast . We exist to serve our Partners and fuel their success. Our role is to create unmatched growth opportunities for our brands so they can better serve their employees, their customers, and their communities. We do this by providing a wide range of world-class resources to support and enhance our local management teams.

    Legacy Service Partners is an equal opportunity employer. We consider all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

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