Associate Patient Care Coordinator

Optum Job Opportunity

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Bearden Behavioral Health Patient Care Coordinator

Bearden Behavioral Health has an immediate opening for a friendly, patient focused and detail oriented Associate Patient Care Coordinator to join our team. The Associate Patient Care Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals.

Schedule: Monday through Thursday a 40-hour work week, between the hours of 8:00 am to 6:00 pm. Friday from 8:00 am to 2:00 pm. The schedule will be determined by the supervisor upon hire.

Location(s): 194b or 162d Market Pl. Blvd. Knoxville, TN 37922

Primary Responsibilities:

• Answers inbound calls in a professional and courteous manner
• Provides data entry functionality within our EHR system to include but not limited to entering/updating demographic information and uploading all relevant documents
• Processes payments for co-pays, deductibles, co-insurance, self-pay and missed appointments fees
• Ability to maintain a work queue list- complete any pending actions ie referrals, scheduling appointments
• Check In and Check Out patients
• Conducts intake interviews for new patients as needed
• Assist patients with completing new patient paperwork
• Ability to work at both Med Management and Therapy Buildings
• Maintain inventory of supplies
• Send medical records to requested entities and patients
• Send text messages to patients regarding upcoming appointments and cancelled/rescheduled appointments
• Schedules appointments and follow-up appointments for individual sessions and group sessions
• Secures patient information and maintains patient confidentiality by safeguarding medical records and keeping patient information confidential
• Schedule transfer clients
• Schedule group sessions
• Assists with special projects
• Check voicemails for the department intake and assign appropriate Intake Coordinator follow-up responsibility
• General knowledge of various medical procedures, views, and equipment
• Possess written and verbal communications skills to explain sensitive information clearly and professionally to diverse audiences, including non-medical staff
• Well-developed time management and organizational skills, including the ability to prioritize assignments and work within standardized operating procedures to achieve objectives and meet deadlines
• General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook)
• Prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines
• Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life&AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)
• 1+ years of experience working in medical office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records
• 1+ years of computer proficiency experience in Microsoft Office (Outlook, Word, etc.)

Preferred Qualifications:

• Epic experience
• Knowledge of insurance carriers and managed care plans
• Knowledge of medical terminology

Soft Skills:

• Ability to work independently and as a team, and maintain good judgment and accountability
• Demonstrated ability to work well with health care providers
• Strong organizational and time management skills
• Ability to multi-task and prioritize tasks to meet all deadlines
• Ability to work well under pressure in a fast-paced environment
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.15 to $28.80 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.