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Member Services Manager (APP)
Member Services Manager (APP)VirtualVocations • Sterling Heights, Michigan, United States
Member Services Manager (APP)

Member Services Manager (APP)

VirtualVocations • Sterling Heights, Michigan, United States
[job_card.variable_hours_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

A company is looking for a Member Services Manager (Advanced Practice Provider licensed in MI, MD, NY, or IL).

Key Responsibilities

Manage three teams : Outreach Specialists, Care Coordinators, and Member Engagement Specialists to drive member enrollment and engagement

Ensure process oversight, target achievement, and performance management of the teams, providing necessary tools and support

Oversee Value Based Services (VBS) management and care management services, developing materials and monitoring progress towards targets

Required Qualifications

Valid unrestricted APP (Nurse Practitioner or Physician Assistant) license in MI, MD, NY, or IL

5+ years of relevant experience

People management experience

Understanding of managed care and value-based care models preferred

Exceptionally organized and process-oriented

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