Regional Director, MidAtlantic Washington DC; Maryland; North Carolina

CareDx, Inc. is a leading precision medicine solutions company focused on the discovery, development, and commercialization of clinically differentiated, high-value healthcare solutions for transplant patients and caregivers. CareDx offers products, testing services, and digital healthcare solutions along the pre- and post-transplant patient journey, and is the leading provider of genomics-based information for transplant patients.

The CareDx Regional Director (RD) is responsible for driving growth, building strong client relationships, and leading cross-functional teams to deliver exceptional results in their assign geography. Focusing primarily on transplant center account customers, the RD will lead, manage and partner with a diverse team of regionally aligned roles, including Transplant Account Managers (TAMs) and Digital Solutions Specialists (DSS) as well as Patient Care Managers (PCM) and Medical Science Liaisons (MSL) from the Medical Affairs team. Successful RDs are agile, proven problem solvers with strategic account management expertise and strong communication skills, possessing the ability to provide clear direction and hold the regional team accountable to execution and results. The RD role reports directly to the VP, Head of Sales.

Essential Duties & Responsibilities

Strategic Account Management : Develop a deep understanding of account's needs, objectives, and challenges in order to provide tailored solutions that meet their requirements. Identify new business opportunities within existing accounts to upsell and cross-sell relevant CareDx products, solutions or services.

Strategic Planning and Executing Account Plans : Develop and execute strategic plans to drive business growth and achieve sales targets. Create and implement long‑term, account‑specific strategies and tactics to drive adoption, gain market share, expand the CareDx footprint and achieve commercial goals.

Building Strong Customer Relationships : Identify key customer stakeholders and influencers, establishing strong relationships and partnerships, continually soliciting feedback on additional needs, products, and features. Resolve customer issues promptly and efficiently, managing expectations and ensuring customer satisfaction.

Managing the Sales Pipeline : Forecast and manage the sales pipeline and growth strategies to track progress towards objectives at both the account and regional levels. Prepare regular performance reports for executive leadership, providing insights into strategy effectiveness, ROI, and key other performance indicators.

Lead, Manage, and Coach : Lead, manage, and coach a field team consisting of TAMs and DSS to achieve business objectives and deliver exceptional customer service.

Team Development : Foster a positive and collaborative team environment, providing ongoing training and development opportunities to enhance team performance.

Performance Management : Monitor and evaluate team performance, providing regular feedback and implementing improvement plans as necessary.

Collaborating with Internal Teams : Partner with Commercial, Marketing, Customer Experience, Medical Affairs, Market Access and Operations teams to develop creative solutions that address customer needs.

Qualifications

Bachelor's degree required, advanced degree (e.g., MBA) preferred

Minimum of 10 years sales or strategic account management experience in the healthcare industry

Minimum 5 years sales management experience in the healthcare industry

Experience selling into hospitals, hospital / health systems, and / or enterprise‑level accounts, navigating across multiple levels of stakeholders and departments

Experience with complex, multi‑touch, long sales processes / cycles (6‑9 months) and closing deals

Track record of developing effective commercial strategies that maximize business outcomes

Demonstrated, proven track record developing high performing teams and building collaborative relationships within the organization and with external customers

Strong written and oral communication & organizational skills

Must be willing to travel 50‑75% or greater, including frequent day trips and overnight travel

Proficient with Word, Excel, PowerPoint, Outlook, Salesforce.com and analytical tools

Key Characteristics

Results Driven

Strategic Thinking

Strategic Account Management mindset

Full accountability of geography's results

Patient Focus & Customer‑centricity

Sense of Urgency

Strong Communication Skills

Prudent Risk Taking

Self‑Awareness & Adaptability

Additional Details

Every individual at CareDx has a direct impact on our collective mission to improve the lives of organ transplant patients worldwide. We believe in taking great care of our people, so they take even greater care of our patients.

Our competitive Total Rewards package for US Employees includes :

Competitive base salary and incentive compensation

Health and welfare benefits, including a gym reimbursement program

401(k) savings plan match

Employee Stock Purchase Plan

Pre‑tax commuter benefits

And more!

Please refer to our page to view detailed benefits at https : / / caredx.com / company / careers /

In addition, we have a Living Donor Employee Recovery Policy that allows up to 30 days of paid leave annually to a full‑time employee who makes the self‑less act of donating an organ or bone marrow.

With products that are making a difference in the lives of transplant patients today and a promising pipeline for the future, it's an exciting time to be part of the CareDx team. Join us in partnering with transplant patients to transform our future together.

CareDx, Inc. is an Equal Opportunity Employer and participates in the E‑Verify program.

By proceeding with our application and submitting your information, you acknowledge that you have read our U.S. Personnel Privacy Notice and consent to receive email communication from CareDx.

• We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.

Certain jurisdictions require notice of how we use and protect your personal information. For more information, please read our Privacy Policy.

#LI-Remote

Remote : US Only roles

$280,000 - $295,000 USD

This is an anticipated base salary range plus incentive variable compensation in the United States. The final salary offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and length of experience within the job, type and length of experience within the industry, education, etc. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses / incentives, and restricted stock units. CareDx is a multi-state employer, and this salary range may not reflect positions that work in other states.

#J-18808-Ljbffr