Director of Account Management

A company is looking for a Director of Account Management to build and lead their Account Management organization.

Key Responsibilities

Build, lead, and scale the Account Management function while developing long-term strategies for customer engagement and retention

Own net revenue retention and drive expansion programs to achieve revenue growth

Recruit and develop a high-performing team, creating scalable processes and performance metrics aligned with expansion goals

Required Qualifications

7+ years in B2B SaaS customer / account management, with at least 3+ years in a leadership role at a high-growth startup

Proven success in owning net revenue retention and expansion revenue targets

Experience in building and scaling account management teams

Expertise in operationalizing customer engagement models and strategies for upselling

Data-driven mindset with strong cross-functional collaboration skills