Maitre d'

Job Description

Job Description

The Maître d’ is responsible for being the first point of contact for all of our guests. The Maître d’ is responsible for providing genuine hospitality while maintaining all aspects of the space and meeting guests’ needs.

This position has an hourly rate of $23.00 + Tips.

KEY RESPONSIBILITIES

Follow the posted opening and closing duties

Take accurate and complete reservations

Provide excellent service at all times

Cooperate with the Management team to greet incoming and departing guests with a warm, knowledgeable, and noticeably appreciative demeanour with a genuine smile and eye contact

Set and maintain the dining room and podium environment and ensure materials are perfectly clean

Have necessary knowledge of menu items to assist guests as needed

Assist guest and colleagues courteously and efficiently

Use the guest’s name appropriately and communicate it to restaurant colleagues

Assist in seating guests and pulling chairs

Assist restaurant colleagues prepare for service

Communicate other necessary information with colleagues (i.e., birthdays, anniversaries, special requests)

Handle reservations and prepayment for special events, holiday brunches, wine dinner, etc.

Coordinate set menus for small groups and distribute copies of the event form accordingly

Inform restaurant managers daily of reservations forecast

Share information of all upcoming events with the Concierge team

Assist in monitoring all guests’ needs

Confirm daily reservations

Log in information about our guest preferences

Check daily for our regular guest preferences and record them in our daily list for service

All other responsibilities assigned by Management

REQUIRED EXPERIENCE AND QUALIFICATIONS

2 years experience in a luxury hotel environment or similar setting in restaurants or food and beverage

Must be capable of working in a team-oriented environment to achieve the hotel’s common goal of guest satisfaction

Positive, engaging, and energetic personality

Must be personable with guests and be able to anticipate their needs

Able to be organized, manage time wisely and work with little to no direct supervision

Very high attention to detail

Sensitive to cultural nuances

Excellent communication skills, both written and verbal in English

Able to handle a multitude of tasks in an intense, fast paced environment

Excellent people skills and the ability to work under pressure and with various stakeholders

Ability to maintain a clean and professional appearance as per company policies

Ability to stand for extended periods of time

Multi-lingual is a plus

Experience working with Sevenrooms is preferred

Must be able to take constructive criticism and work well in a team dynamic

Must have full schedule availability, must be able to work weekends

We use eVerify to confirm U.S. Employment eligibility.