Night Auditor

Night Auditor

Come join the Canopy by Hilton Baltimore Harbor Point team! Nestled between Harbor East and Fells Point, Canopy by Hilton Baltimore Harbor Point offers stunning waterfront views of the Inner Harbor and Patapsco River. The hotel's modern and artistic design creates an inspiring and dynamic work atmosphere, making every day at work feel fresh and invigorating.

Our hotel is renowned for its high standards of service and hospitality. As part of our team, you'll strive to provide exceptional guest experiences, which can be incredibly fulfilling and motivating. We foster a supportive and inclusive work environment where teamwork and collaboration are highly valued. Employees are encouraged to bring their unique perspectives and ideas to the table, ensuring that everyone feels valued and heard.

Canopy by Hilton Baltimore Harbor Point is also actively involved in the local community, offering employees the chance to participate in various community service initiatives and events. This engagement not only enriches the community but also provides a sense of purpose and connection for our team members.

Overall, working at Canopy by Hilton Baltimore Harbor Point offers a blend of professional growth, excellent benefits, and a vibrant, supportive work culture. It's an attractive place to build a career, where you can thrive both personally and professionally.

Income (Night) Auditor - Full-time

Compensation: $18.00 per hour

Position Summary:

Our Night Auditor plays a crucial role in ensuring the smooth operation of the hotel during nighttime hours. This position is responsible for auditing, balancing, and consolidating departmental ledger accounts, preparing various hotel operating reports, and handling the requests and transactions of hotel guests. The Night Auditor ensures that all financial transactions are accurately recorded and reconciled, providing essential support to the hotel's financial operations. Additionally, this role involves providing exceptional guest service, addressing inquiries, and resolving issues to enhance the overall guest experience.

Essential Functions:

• Post all daily room and outstanding charges.
• Balance all revenue totals of cash and credits against revenue report.
• Verify and prepare registration cards for arriving guests.
• Handle hotel phone system, transfer calls, and take messages for guests as well as hotel staff.
• Take, modify, and cancel guest reservations.
• Check in/out guests according to hotel and/or brand standards.
• Address inquiries, requests, and complaints from guests. Coordinate with other departments to fulfill guest special requests.
• Notify housekeeping and maintenance of any reported problems with guestrooms and hotel grounds.
• Provide information and assistance to guests regarding the hotel and local surroundings.
• Create and/or print the required reports.
• Verify each front desk shift's transactions.
• Finalize transactions completed during the day, including completing a daily income report and daily F&B Revenue Report.
• Maintain cleanliness and organization of the Front Office area.
• Perform cashier duties, cash travelers' checks, and post phone charges and other miscellaneous charges to guest accounts.
• Follow in-house procedures to help ensure the security of guests and employees. Be knowledgeable about hotel emergency procedures.

Additional Responsibilities:

• The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands, and employees may be asked to work shifts other than those they prefer or normally work.
• Employees are required to adhere to all work rules, procedures, and policies established by the hotel, including, but not limited to, those contained in the employee handbook.

Education and Experience:

• Previous hotel experience preferred.
• Previous hotel front desk experience preferred

Benefits and Perks

Donohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance, leaves of absence, retirement plans, paid time off, hotel room discounts. and MORE! Through this selection of benefits and perks, we strive to provide employees with options that will enhance their quality of life in and out of work. *minimum 32 hours/week to qualify

We also offer daily pay access where you can receive your earnings on the same day you work, empowering you to manage your finances easily and confidently.

If you're ready to bring your energy and skills to a team dedicated to delivering exceptional guest experiences, we want to hear from you! Apply today and be a key player in creating memorable moments for our guests.