Case Processor

Job Title

Responsible for case support, investigation, disposition, and / or recovery scenarios involving unauthorized, disputed, or erroneous account activity. Primary scope may include credit / debit / pre-paid card, digital, ACH, or checking transactions. Ensures compliance with federal regulations and network rules. May involve analytical research, four wall investigations, validations, general transaction processing, issuing provisional / final credit, reversing fees and interest, sending customer facing communications, and / or recovering funds through merchants and other financial institutions. This position is multi-faceted and requires a high level of accuracy, attention to detail, the ability to retain knowledge and learn new forms of claim processing to assist other areas as necessary.

Basic Qualifications : High school diploma or equivalent. Typically at least one year of related work experience.

Preferred Skills / Experience : Basic knowledge of products, services, terminology, policies, procedures, and systems related to assigned area, as well as applicable laws and regulatory requirements. Proven commitment to high quality customer service. Good time management skills to maximize the customers that can be assisted while maintaining a high level of customer service. Ability to work with well with customers and discern and communicate complex details related to claims or disputes. Competent in leveraging standard technology, tools, and applications used within the industry role. Effective verbal and written communication skills, with proficient research and analytical abilities. Ability to perform assigned work in a deadline sensitive environment.

Location Expectations : The role offers a hybrid / flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits : Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours) :

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

Pay Range : $20.00 - $24.09