IT Service Specialist II - Temporary

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Description & Requirements

Electronic Arts creates next?level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. A community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

EA's Information Technology (EAIT) team connects the company's global workforce, ensuring seamless collaboration and operational efficiency. IT supports diverse enterprise needs from game development to marketing and publishing with innovative solutions that foster creativity and productivity. As a member of EAIT, youll play a pivotal role in empowering EA's employees and ensuring the smooth operation of a global digital entertainment leader.

You will report to the IT Manager and work with the Kirkland Site IT team to understand and align with AAA studio pipelines, processes, and bottlenecks, and will engage with the larger IT community to share and exchange technical knowledge. You will be focused on client?based support solutions promoting the development of games. This is an onsite role based in our Kirkland EA office.

Responsibilities

• Provide effective technical support to end users, ensuring proactive communication and resolution of issues via the IT ticketing system, calls, email, internal messaging, or in?person interactions.
• Collaborate with the Desktop support team responsible for imaging and new machine setups for both PC and Mac, refreshes, hardware replacements and upgrades, software licensing, and onsite support for studio staff with walk?up help requests.
• Develop relationships with the business and other departments at all levels to gain an understanding of individual and team needs, development pipelines, and important milestone dates.
• Apply deep knowledge of audio?visual systems to ensure reliable meeting room operations.
• Deliver prompt, steady support in fast?paced or urgent situations.
• Collaborate with global IT peers and management to ensure consistent support across regions and sites.
• Ensure the fleet of hardware at your site follows asset?management best practices, and that equipment is evergreen on appropriate timelines to reduce business downtime and empower staff productivity.
• Deliver reliable support for executives and on?site events.

Required Qualifications

Compensation And Benefits

The ranges listed below are what EA in good faith expects to pay applicants for this role in these locations at the time of this posting. If you reside in a different location, a recruiter will advise on the applicable range and benefits.

Pay offered will be determined based on a number of relevant business and candidate factors (e.g., education, qualifications, certifications, experience, skills, geographic location, or business needs). The following is the pay range for this position in Washington state :

In the U.S., we offer a package of benefits including paid time off (3 weeks per year to start), 80 hours of sick time per year, 16 paid company holidays per year, medical / dental / vision insurance, life insurance, disability insurance, and a 401(k) retirement plan to temporary full?time employees scheduled to work 40 hours a week.

About Electronic Arts

Were proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.

Equal Opportunity Employment

Electronic Arts is an equal?opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We consider qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

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