Health Operations Analyst and Access Manager

APLA Health provides quality healthcare, life-saving services, camaraderie, compassion, and comfort to all who come through our doors. Our dedicated team of healthcare professionals is committed to providing personalized and compassionate free and low-cost medical services, tailored specifically to meet the unique needs of each individual we serve. APLA Health serves as a medical home providing an array of integrated healthcare services through 71,000+ billable patient visits and nearly 10,000 enabling services visits each year. Services provided include : medical, dental, behavioral health and HIV care; pharmacy; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, APLA Health offers housing support; benefits counseling; home healthcare; and the Vance North Necessities of Life Program food pantries; among several other critical support services.

We offer great benefits, competitive pay, and great working environment!

We offer :

• Medical Insurance
• Dental Insurance (no cost for employee)
• Vision Insurance (no cost for employee)
• Long Term Disability
• Group Term Life and AD&D Insurance
• Employee Assistance Program
• Flexible Spending Accounts
• 11 Paid Holidays
• 4 Personal Days
• 10 Vacation Days
• 12 Sick Days
• Metro reimbursement or free parking
• Employer Matched (6%) 403b Retirement Plan

This is a great opportunity to make a difference!

This position will pay $37.95 - $48.50 hourly. Salary is commensurate with experience.

POSITION SUMMARY :

Responsible for financial and data analysis of APLA Health clinical operations, managing patient panel assignments, and developing and tracking reports on key metrics and conducting staff training.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

o Develops monthly panel report and reviews PCP assignments. The monthly panel report consists of all patients seen in specified month, assigned PCP, treating provider (continuity), retention and PCP Change

o Determines continuity percentages for each provider against CHC goals.

o Ensure continuity target goals are being met. If not, develops a performance improvement plan in collaboration with the Chief Clinical Operations Officer and Chief Medical Officer

o Develops and generates operational reports such as panel fullness, urgent / same day appointment availability, third next available, provider productivity reports, budgeted visits to actual visits, unlocked charts, etc.

o Patient-initiated PCP-change requests; facilitates discussion between and obtains approval from current assigned PCP and future PCP; makes the change in the practice management system

o Provider-initiated PCP change requests. Facilitates discussion between current PCP and potential future PCPs; obtains agreement of acceptance by the new PCP. Makes the change in the practice management system.

o Evaluates impact on assigned panel of patients

o Reassigns panel to other clinic providers according to panel fullness

o Notifies affected patients of new PCP assignment

o Conducts empanelment 101 training for all staff (importance of empanelment, access, and continuity)

o Conduct contact center and front office / back-office training on scheduling with assigned PCP

o Conduct PCP Change request training for contact center, front office / back-office staff

OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.