CLINIC FRONT DESK - CHECK OUT

Job Description

Job Description

The Clinic Front Desk is responsible for scheduling, coordinating, and rescheduling the patient's appointments accurately. This individual collects and post payments and guides patients to additional internal locations required for additional testing or referrals. Individuals in this position ensures financial obligations for patient care are complete and updated prior to the patient leaving the clinic. This individual will be responsible for maintaining and balancing a cash box. Cross-training with registration and greeter position is required.

Type : Full Time

Location : Fishers, IN office

Schedule : M-F 8 : 00 am - 5 : 00 pm

Responsibilities :

• Schedules, coordinates, and reschedules patients’ appointments accurately and relays necessary messages to clinical staff.
• Answers questions regarding patient appointments and schedules additional appointments, such as follow-ups, as necessary.
• Ensures accurate scanning of forms, fee slips, and paperwork into the patient record.
• Receives and applies payments from patients and issues receipts for services, and reconciles daily cash ensuring balancing accuracy and troubleshooting differences as needed.
• Places a high priority on and maintains strict confidentiality in all situations.
• Participates in professional development activities and maintains applicable professional affiliations and certifications as required.
• Attends and participates in required organizational meetings and committees as requested.
• Perform additional related duties as assigned.

Education, Experience and Certification / License Requirements :

Minimum high school diploma or GED required. At least one year of previous administrative or secretarial experience is required. Knowledge of medical terminology and experience with processing insurance preferred. Previous experience working in a medical office setting preferred.

Working conditions / Physical Demands :

Standard work environment is an office setting. Work requires sitting for long periods of time. Position requires viewing and typing on a computer for long periods. Occasionally bending, lifting, and reaching required dealing with files, paper, supplies, etc., including lifting up to 25 pounds. Requires manual dexterity sufficient to operate standard office equipment (computer, telephone, copier, etc.) regularly. Vision must be correctable to 20 / 20. Hearing must be in the normal range for telephone contacts and to interact directly with employees. Regularly interacts with the staff, physicians, and the public, which may involve dealing with angry or upset people.