Network and Security Service Delivery Manager

Role : : Network and Security Service Delivery Manager

Location : - Portland OR

Job Description :

A Network and Security Service Delivery Manager oversees the delivery of network and security services ensuring they align with business needs and service level agreements (SLAs). This role involves managing Customer Expectation Regular Operations projects deliverables handling Major incidents and driving service improvements. Effective communication technical expertise and strong leadership skills are crucial for success.

Key Responsibilities :

Client Relationship Management :

Build and maintain positive relationships with clients.

• Communicate effectively with clients regarding service delivery incidents and projects.
• Gather client feedback and identify opportunities for service improvement.

Service Delivery Management :

Ensure the seamless delivery of network and security services according to agreed-upon SLAs.

Team Leadership and Development :

Provide guidance and support to team members.

Project Management :

Lead and manage Network and security-related projects from initiation to completion.

Incident and Problem Management :

Act as a point of contact for security incidents and service disruptions.

Continuous Improvement :

Identify areas for service improvement and develop initiatives to enhance efficiency and effectiveness.

Skills and Qualifications :

Relevant certifications (e.g. CISSP CISM Security) are a plus

Key Skills

IT Experience,Data Center Experience,Problem Management,Network Management,Management Experience,Solaris,Customer Support,ServiceNow,IT Service Management,ITIL,Project Management,Operating Systems

Employment Type : Full Time

Experience : years

Vacancy : 1