Support Utility - Miami

Who we are

Join the team at Jon & Vinny’s, where passion for great food and genuine hospitality come together in a fast-paced, energetic environment! We’re looking for dedicated, team-oriented individuals who thrive in a dynamic setting and take pride in delivering exceptional guest experiences. Whether you’re a seasoned hospitality professional or eager to grow in the industry, we offer a supportive and inclusive workplace with opportunities for career advancement. If you love working with great people, enjoy a lively atmosphere, and want to be part of a restaurant that values quality, teamwork, and community, we’d love to hear from you!

Jon & Vinny’s is a fast-paced, high-volume, all-day restaurant serving several Los Angeles communities 7 days a week. Known for our welcoming vibe, delicious food, and exceptional wine and cocktail offerings, we’ve become a neighborhood favorite where guests come to celebrate everything from casual dinners to special occasions. With a bustling atmosphere, we’re dedicated to delivering the kind of hospitality that makes every guest feel like a VIP.

Our concept is simple yet refined—a place for families, friends, first dates, and everything in between. We focus on creating joyful experiences with comforting food, great wine, and a vibrant atmosphere. If you’re someone who thrives in a high-energy environment and wants to be part of a dynamic, growing brand, this is the perfect place for you.

Core Values

Hospitality

Hospitality is who we are; it's the kindness we extend to each other; it's the friendly and genuine reception of our guests. Hospitality is the excitement & enthusiasm with which we approach our guests, our spaces, each other, and our positions. We expect our team members to execute our concept every day and hold hospitality paramount.

Intention

The best things in life are built and created with intention. Our concept is beautifully designed. When we approach our work with intention and thoughtfulness, it encourages everyone to create an exceptional experience for our guests and for each other.

Respect

Respect is fundamental to who we are. We respect our guests, ourselves, our team, our products, our resources, our peers, our leaders, and our space. We hold ourselves to the highest standards of integrity and moral principles.

Teamwork

We value our commitment to working with and listening to each other as a team; kindness and generosity are an integral part of our professional relationships. Teamwork is essential to provide a great experience to our guests.

Determination & Readiness

We are determined to make our guests happy and we are ready to pivot and adapt at any time. We are determined to keep our restaurants clean, organized and on a path of improvement. As a team, we are able to improvise, adapt and overcome any situation for our team and our guests. We have a readiness to satisfy the guests and meet and exceed their expectations.

What you’ll do:

The Support Utility position will be responsible for the following:

• Maintain a clean and organized backwait station fully stocked with takeout containers and service items (napkins, utensils, towels, china). Communicating with management if any of these items is low or missing.
• Move with urgency to pre-bus, bus, wipe and reset tables throughout the dining room. Support - Busser must move with care and be detail oriented at all times - cleanliness is a top priority for the restaurant. Plates should never be stacked on the table and glasses should never be “chandeliered”.
• Run food with accuracy and place plates on tables with grace.
• Communicate with hosts, managers and expo constantly - Support Utility staff are the eyes and ears of the restaurant. Hosts need to know how far through their experience guests are, expo needs to know if there are any issues with food, managers need to know about any compromises to service.
• Provide a friendly and hospitable first impression to all guests. Warmly greet every guest that walks in the door and say goodbye to everyone that leaves. Acknowledge and learn names of regulars, our neighbors, and friends of the restaurant.
• Able to thoughtfully describe all menu items and be aware of available modifications and possible allergens in each dish, and using this knowledge to provide suggestions to guests.
• Respect everyone in the building - maintaining cleanliness, acknowledging all employees, using respectful language, dressing appropriately and working with everyone else in the building to be helpful. Maintaining a positive attitude is important every day.
• Show up ready to work. Attire should be clean and wrinkle-free.
• Respect the facility - pick up trash, clean up after yourself, take the initiative to clean, finish your sidework, letting managers know if anything is in disrepair.
• Run food or drinks, assist in pre-bussing tables, sweep floors, help teammates in the FOH or BOH, being present and aware in order to assist with any spills or special requests.
• Know your schedule and show up to work on-time. Awareness and self-management with break times and clock out times is crucial to the success of each shift.

ADDITIONAL RESPONSIBILITIES:

• Daily - Responsible for 30 minute cleanings of the bathroom and restock.
• Daily -Regular floor sweeping to ensure the floor is at its best.
• Once a week (Thursdays) deep scrub of the bar floor with brushes and squeegee.
• Reorganization of dry storage and deep clean once a week (Fridays)
• Reorganization of Manager office and deep clean once a week (Sundays)
• Dusting and realigning the pizza box cubbies daily. (Daily)
• Restock on to-go sticker station. (Daily)
• Baseboard and wall cleaning weekly. (Sundays)
• Coaching and training of all new staff to ensure full standards are met. (Daily)

FLSA Status: Non-Exempt

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands; reach with hands and arms and talk or hear. The employee is frequently required to stoop, kneel, crouch, or crawl and taste or smell. The employee is occasionally required to sit and climb or balance. The employee must frequently lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and ability to adjust focus.

Why Join Jon & Vinny’s?

By joining our team, you’ll be part of a passionate, supportive group that’s constantly looking to grow, innovate, and provide the best possible experience for our guests. This role is not just about managing the floor—it’s about being a part of something bigger, contributing to a brand that’s all about warmth, inclusiveness, and the joy of sharing great food and wine.

If you’re excited about becoming a part of the Jon & Vinny’s family and are ready to take on the challenge of a high-volume, hospitality-focused environment, we’d love to meet you!

Apply today and let’s create unforgettable dining experiences together.