Customer Service Representative / data Entry

Customer Service Representative

As a Customer Service Representative, you will support the Customer Service Supervisor and department by performing daily activities such as creating and issuing invoices, initiating billing cycles, and verifying appropriate charges. You will generate quotes for freight using established company policies and procedures, while providing excellent customer service support by telephone and email.

Responsibilities include :

• Creating and issuing invoices
• Initiating billing cycles and verifying appropriate charges
• Generating quotes for freight using established company policies and procedures
• Providing excellent customer service support through telephone and email
• Managing and communicating with customers utilizing email 90% of the time
• Handling around 100-200 emails / updates per day, communicating client needs, concerns, and delivery information
• Giving status updates and proof of delivery (POD) to customers
• Managing internal orders with the warehouse

Essential Skills :

Additional Skills & Qualifications :

Work Environment :

The work environment is an office-type setting with a team of around 14 individuals in the Customer Service department. The dress code is professional, and workout wear is not permitted. Shifts can vary between the operating hours of 7am-6pm and will be discussed during the interview process. The company places a strong emphasis on values such as doing the right thing, caring about coworkers, customers, and company, and pursuing progress. They foster a positive team culture and value effort and attitude over skillset. Annual employee reviews typically come with a pay raise, which is dependent on performance and knowledge base.

Job Type & Location :

This is a contract to hire position based out of Reno, NV.

Pay and Benefits :

The pay range for this position is $18.00 - $19.00 / hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following : medical, dental & vision; critical illness, accident, and hospital; 401(k) retirement plan pre-tax and Roth post-tax contributions available; life insurance (voluntary life & AD&D for the employee and dependents); short and long-term disability; health spending account (HSA); transportation benefits; employee assistance program; time off / leave (PTO, vacation or sick leave).

Application Deadline :

This position is anticipated to close on Nov 11, 2025.