Scheduler (Non Medical Homecare )

America's Choice in Senior Home Care - Visiting Angels Living Assistance is currently searching for a Part Time / Full Time Scheduler to work out of our West Chester office.

Work for a company with strong ethics that truly cares about you, what we do and how we do it!

Job Description :

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POSITION PURPOSE : The Scheduler is responsible for the coordination of services between clients and caregivers, for the implementation of schedules, adequate staffing and continuity of care to best meet the needs of the clients. The Scheduler reports directly to : Director.

CLASSIFICATION NON EXEMPT SUPERVISION EXERCISED : Caregivers in the Field

PRINCIPAL ACCOUNTABILITIES :

• Schedule caregiver team for hours of service on new clients and open hours / shifts on existing cases. Provide consistency in caregiver scheduling with clients.
• Maintain computer schedules and ensure timely data entry for clients and caregivers.
• Contact clients and caregivers regarding day-to-day scheduling changes.
• Enter and maintains client and caregiver information in the database.
• Monitor the telephony logs on a daily basis, making the appropriate corrections to the system to facilitate accurate processing of payroll and billing.
• Provide regular updates to the direct supervisor on any open shifts after an exhaustive effort has been made to staff the shifts.
• Provide timely reporting to direct supervisor on caregiver supply and demand.
• Communicate and reinforce Visiting Angels' policies and procedures.
• Communicate and refer appropriate matters to the Operations Manager for direction.
• Perform general office duties including but not limited to word processing, filing, reception and telephone services.
• Participate in the 90-day, annual evaluations and performance improvement plans for the caregiver team.
• Maintain positive relationships with all clients and their families, prospective clients, caregivers, prospective employees, fellow team members and referral sources.
• Maintain absolute confidentiality of all information pertaining to employees, clients and client's families.
• Demonstrate dependability and reliability.
• Maintain professionalism, provides support and encouragement to the caregiver team.
• On-call evenings and weekends, as directed. Keep on-call materials current with client information, instructions and directions, current roster of care and roster of active direct care staff.
• Perform other functions as deemed appropriate by the management team.

SPECIFIC JOB KNOWLEDGE, SKILLS AND PERSONAL ABILITIES REQUIRED :

PHYSICAL / ENVIRONMENTAL DEMANDS :

Applicant / Employee Acknowledgement :

I have read the Job Description of the Scheduler and understand the Principal Accountabilities and Requirements. xklufbp I hereby acknowledge the expectations of the position (if offered the position) and will perform the Principal Accountabilities and Requirements to the best of my ability.

Applicant / Employee Signature Date