Engineer

Must Have Technical / Functional Skills Expertise in Tidal Workload Automation or IBM Tivoli Workload Scheduler or any other major job scheduling tools such as Control-M Experience with job design, administration and maintenance of jobs in distributed and / or mainframe environments. Experience in troubleshooting and resolving scheduling issues. Strong working knowledge of industry-standards scheduling management tools. Demonstrated, successful experience working in a matrixed, multi-vendor technology environment. Demonstrated ability to work effectively and efficiently under pressure in high visibility incidents. AWS and / or Azure experience is a plus.

Roles & Responsibilities This role is responsible for ensuring success of business-critical application operations by supporting day to day batch processing, analyzing and fixing the issues on priority while adhering to standards and SLA's. Leverage expertise in Tidal Workload Automation, IBM Tivoli Workload Scheduler, or another major job scheduling tool such as Control-M to manage and enhance the batch processing environment.

Job Responsibilities :

• Train, guide and support Tidal customers to meet their development and operations needs
• Work with the automation engineers on Tidal monitoring, reporting and analytics and be proactive in production support
• Provide technical consultancy for new projects requiring implementation setup with consideration of existing automation jobs.
• Take ownership of Incidents and Requests assigned to the team, ensuring they are SLA compliant.
• Identify and implement key service improvements to ensure an effective and efficient Incident and Request management process.
• Communicate effectively to both internal and external users.
• Escalate and manage incidents when scheduling platforms experience an extended service outage, or service levels are not being met.
• Accurately record resolution of Incidents and Service Requests to quality standards for future investigation.
• Accurately record and prioritize and manage Incidents and Service Requests against suitable SLAs and resolution targets.
• Restore normal service operation as quickly as possible, investigating, diagnosing and resolving incidents were possible.
• Continuously monitor Automation queues for new requests.
• Identify candidates for Problem Management and feed into the Problem Management process

Team Role :

Required Qualifications : Functional knowledge of PowerShell, Python, UNIX shell, or similar scripting Experience with Windows and Linux operating systems Strong oral and written communication skills

Salary Range- $120,000-$135,000 a year

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