Commercial Lines insurance Customer Service

Job Description

Job Description

• Please Apply Only if you are WA State Insurance Licensed or willing to obtain!

CHOICE Insurance LLC is a reputable firm based in Kirkland, Washington, recognized for its dedication to client satisfaction and innovative solutions in the insurance industry. We are currently seeking a motivated and positive Commercial Lines Insurance Customer Service Representative to join our team. After in office training for 1 year, we offer a balanced mix of office presence and home-based work, granting flexibility without compromising on support and growth potential. In this role, you will be pivotal in ensuring our clients receive exemplary service, tailored to their unique needs. You'll find a supportive environment that values teamwork, professional development, and a positive work-life balance. If you are keen to make a difference in the lives of our clients and be part of a dynamic team, this position is an exciting opportunity for you. Apply now to be part of a company committed to excellence and client satisfaction.

Benefits

Annual Base Salary Based on Experience

Flexible Schedule

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Evenings Off

Vision Insurance

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Tuition Reimbursement

Responsibilities

Client Interaction : Engage proactively with clients to answer queries, resolve issues, and provide comprehensive guidance.

Policy Management : Utilize knowledge of personal insurance products to assist clients in managing and updating their policies.

Problem Solving : Address customer inquiries and resolve any issues efficiently while maintaining a high level of service.

Documentation : Maintain accurate records of client interactions and policy updates within the company's CRM system.

Communication : Work collaboratively with other departments to ensure client satisfaction and seamless service delivery.

Feedback Gathering : Collect client feedback and share insights with the team to enhance service offerings.

Requirements

Washington P&C License is preferred willing to train. Must obtain license within 60 days Licensing assistance is available

Experience : Minimum of 2 years in a customer service role within the insurance industry.

Knowledge : Comprehensive understanding of personal insurance policies and procedures.

Technical Skills : Proficient in using customer service software and CRM systems.

Communication Skills : Strong written and verbal communication abilities, with a focus on clarity and empathy.

Problem-solving : Ability to identify and resolve customer service issues efficiently and effectively.

Adaptability : Comfortable working in a hybrid remote setting, balancing both remote and on-site responsibilities.

Team Player : Strong collaborative skills and the ability to work effectively in a team environment.

Education : High school diploma or equivalent is mandatory; a bachelor's degree is preferred.