Customer Service Specialist

Description:

The Customer Service Specialist is responsible for inputting sales orders into Roll Master, answering client calls, and other administrative/clerical duties such as reviewing and paying account receivables, account payables tasks. The Customer Service Specialist assists in daily office and administrative activities as needed.

Requirements:

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Bilingual in English / Spanish preferred
• Property management experience preferred
• Answers phones, emails, schedules, and confirms appointments, inputs customer data into company systems.
• Completes scheduling for various departmental job assignments.
• Responsible for maintaining calendars and orders in Roll Master scheduling system.
• Completes requests by greeting customers, in person or on the telephone, and answering or referring inquiries.
• Maintains customer confidence and protects operations by keeping information confidential.
• Escalates installers, technicians, and customer’s concerns to the appropriate supervisor.
• Responsible for reviewing, entering, and processing accounts payables and account receivables.
• Prepare installer pay for processing.
• Responsible for reviewing and entering purchase orders (special orders, stock, etc.).
• Other duties as assigned by Installation and/or Operations Manager

Minimum Qualifications & Requirements

• Working knowledge of office equipment
• Proficient in MS Office (MS Excel and MS Power Point)
• Ability to organize and prioritize work
• Scheduling knowledge
• Data entry & attention to detail
• Professional communication skills both verbal & written
• Accounting skills; Strong Mathematical Skills

Desired Education & Experience

• High School Diploma preferred.
• 1-2 years progressively responsible administrative experience. including scheduling and data entry.
• 1-2 years of experience in customer service support.
• Strong multi-tasking skills.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.

• Sit for long periods of time.
• Repeat the same movements.
• Use their hands to handle, control, or feel objects, tools, or controls.