End Point TechnicianInficare • Carrollton, TX, United States
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End Point Technician
Inficare • Carrollton, TX, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.permanent]
[job_card.job_description]Works with end user device engineers and customers (internal, external, and vendors) to understand Endpoint Support requirements. Documents, maintains, upgrades, or replaces hardware and software systems. Provides input during Endpoint Support project / task planning efforts with team members. Documents discussion and agreements. Participates or may lead short-term Endpoint Support project / task planning efforts with team members, customers and other IT groups. Coordinates and participates in the deployment of new or upgraded images, software, and hardware for multiple endpoints. Develops and documents procedures for performing configuration changes, updates, and upgrades. Configures and installs desktop PCs, peripheral equipment, laptops, and other mobile devices. Follows established procedures for performing configuration changes, updates, and upgrades. Performs repairs to hardware, software, and peripheral equipment, following design or installation specifications. Submits or updates configuration items within management tools. May participate in the unit testing for new deployments or new components and remediates problems. Provides feedback on new software performance and testing. Participates with Level 2 issue assessment and resolutions of problems. Researches, analyzes, and recommends the implementation of software or hardware changes to rectify any problems. Diagnoses and resolves endpoint and mobile device hardware and software issues. Coordinates the resolution of escalated application, hardware, and software problems. Creates temporary solutions until permanent solutions can be implemented. Provides technical support to meetings that include video conferencing. Documents solutions to common problems and responses for frequently asked questions. Implements contingency plans including reliable backup and restore procedures, as needed. Will provide recommendations per customer feedback. May participate in R&D POC efforts. May participate in the unit testing for new deployments or new components. Adheres to policies, procedures, and standards. Supports IT inventory / asset management processes Identifies end-user training needs. Participates in the development of training material. May provide on-the-spot training to end users. Other duties as assigned. Associates Degree in Computer Science, certifications, or equivalent work experience. Typically has 3-5 years in functional position or related work experience, education, or training. General knowledge of commonly used applications and programs, such as Microsoft Office Suite, Adobe, alternate browsers. Working knowledge of latest operating systems. Ability to troubleshoot and support wireless and wired connectivity. Knowledgeable in the building, imaging, and setup of endpoint devices. Customer Service oriented, and capable of comfortably working in a fast-paced team-oriented environment
Title : End point Technician
Location : Carrolton Texas (Onsite)
Duration : Contract to hire
POSITION SUMMARY :
- Individuals within the Endpoint Support role are primarily responsible for operational support of endpoint devices used within the organization. To provide optimum services and solutions, these individuals partner with end user device engineers to understand user needs, resolve problems, and implement / support approved technical solutions.
- These individuals provide initial setups and support of endpoint devices. They troubleshoot IT-related problems and provide input / recommendations to endpoint hardware and software technologies. Endpoint Support staff members support all policies, procedures, and standards for delivery and implementation. They may also perform a wide host of general management and administrative responsibilities.
- Individuals in this role require troubleshooting and customer service skills. They are organized, thorough, and have great attention to detail. This role also requires the ability to multi-task and handle frequent interruptions.
PRIMARY DUTIES AND RESPONSIBILITIES :
EXPERIENCE AND EDUCATIONAL REQUIREMENTS :
MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS :
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End Point Technician • Carrollton, TX, United States
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