Tax Account Manager

A company is looking for a Tax Account Manager who will be responsible for customer engagement in tax operations and services.

Key Responsibilities

Enhance and maintain customer relationships through regular engagement and strategic planning

Serve as the primary point of contact for customers and ensure effective communication within service delivery support teams

Manage customer tax account escalations and resolve complex customer problems

Required Qualifications

Bachelor's degree

4+ years of experience in Maintenance and / or Managed Services and customer relationship management

Functional knowledge of human resources outsourcing with an emphasis on tax

Proficiency in MS Office applications (Word, Excel, PowerPoint, Visio)

Experience with internal BPaaS processes and procedures is preferred