Customer Advocate AssociateVirtualVocations • Davenport, Iowa, United States
Customer Advocate Associate
VirtualVocations • Davenport, Iowa, United States
[job_card.1_day_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Customer Advocate Associate who will enhance customer experiences through empathy and technology.
Key Responsibilities
Manage complex customer inquiries across various digital channels while ensuring data accuracy and efficiency
Blend AI tools with human engagement to deliver exceptional customer service and maintain high satisfaction levels
Log customer interactions accurately in the CRM system and monitor performance indicators to improve the customer journey
Required Qualifications
3-5 years of experience in customer support or service delivery in a digital or CRM-enabled environment
Proven ability to navigate CRM systems and AI-assisted tools
Ability to work independently and collaboratively as part of a team
Associate or Bachelor's degree in a related field
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