Director of Practice Management

Job Description

Job Description

Position Summary

The Director of Practice Management provides agency-wide leadership for the day-to-day oversight, performance management, and continuous operational improvement of Akin’s inquiry, referral, intake coordination, administrative support, and practice management functions. This role spans both clinical behavioral health services and non-clinical programs , including Family Navigation, Early Learning, and community-based supports.

The Director ensures that families experience a timely, coordinated, and high-quality journey from first contact through enrollment and service engagement. The role is responsible for building and maintaining standardized workflows, data practices, operational dashboards, and quality assurance systems that support documentation accuracy, productivity, compliance, and billing readiness.

Working closely with program leadership, Finance, Data & Impact, and other cross-functional partners, the Director ensures that operational systems are reliable, equitable, and responsive—supporting both mission impact and financial sustainability.

Essential Functions

Operational Leadership & Oversight

• Oversee daily inquiry, referral, and intake coordination operations across clinical and non-clinical programs, ensuring timely responses, accurate data entry, and a consistent family experience.
• Build and manage cross-agency intake coordination systems that ensure clear handoffs, reduce duplication, and maintain effective internal and external referral pathways.
• Respond promptly to workflow disruptions, operational risks, and documentation issues, coordinating timely problem-solving with internal teams.

Workflow, Data, and Practice Management

Quality Assurance & Compliance

Collaboration & Leadership

Equity & Organizational Values

Knowledge, Skills, and Abilities

Minimum Qualifications

Preferred Qualifications

Working Environment & Physical Demands

This position is performed in a professional office environment. Regular, predictable attendance is required. Duties involve sitting, standing, talking, hearing, and using a computer and telephone; occasional reaching, stooping, and kneeling may be required. Reasonable accommodations will be made for individuals with disabilities.

Remote Work

Remote work is part of Akin’s flexible workplace model; however, not all positions are eligible for full remote work. Remote arrangements may be modified based on business needs.

Salary Range and Benefits :

We provide a comprehensive benefits package, including competitive pay, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position.

The target starting pay for this position is $94,931-$106,797, typically within the first half of the range. Actual offers will be based on individual qualifications relevant to the role and will not take an applicant’s pay history into account.

The range above allows our employees room for growth during their tenure in the position.