Talent.com
Customer Advocate
Customer AdvocateSafelite Group, Inc. • Reseda, CA, United States
serp_jobs.error_messages.no_longer_accepting
Customer Advocate

Customer Advocate

Safelite Group, Inc. • Reseda, CA, United States
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

The Customer Advocate is one of Safelite's first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and answering inbound phone calls and emails, this organized and energetic professional delivers a memorable experience during every interaction.

What You'll Get

  • Competitive weekly base pay starting at $17.90 / hour.
  • A benefits package valued at more than $10k
  • . This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work / life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
  • Up to $5,250 annually in tuition reimbursement.
  • Paid training and all the tools and resources you'll need to be successful.
  • View all our health, wealth and life offerings at www.safelitebenefits.com.

What You'll Do

  • Welcome in-shop customers and resolve customer concerns quickly and efficiently without breaking a sweat often coming up with creative solutions.
  • Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules / cancellations.
  • Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
  • Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
  • Review orders from the national contact center and manage dealer part orders and special accounts.
  • All other duties as assigned.
  • What You'll Need

  • High School Diploma / GED / Equivalent required.
  • Experience : 1-3 years telephone operations or business administration experience required.
  • Ability to provide world class customer service in a changing, fast-paced operation.
  • Present a professional appearance and wear personal protective equipment.
  • Ability to travel up to 10%.
  • #RM1

    Base Pay Range Min - Max ( in $USD) :

    $17.90 - $25.10

    Internal Associates : Already a member of the Safelite team? Apply through your Workday account by searching 'Find Open Jobs'.

    Diversity : Safelite welcomes everyone. We value our diverse workforce and suppliers, and we're proud to be an equal opportunity employer. Learn more at Safelite.com / Careers.

    Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.

    This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and / or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws and regulations and with Safelite Group, Inc. policies and practices.

    serp_jobs.job_alerts.create_a_job

    Customer Advocate • Reseda, CA, United States

    Job_description.internal_linking.related_jobs
    Service Advisor

    Service Advisor

    Big Brand Tire & Service • Simi Valley, CA, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    We're a performance-driven, results-focused team that knows how to deliver.Every role here plays a key part in shaping an exceptional experience for our customers and for each other.We offer the ki...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days
    Retail Customer Sales Specialist

    Retail Customer Sales Specialist

    SPECTRUM • Simi Valley, California, United States
    serp_jobs.job_card.full_time
    This role requires the ability to work lawfully in the U.Plus, enjoy perks like free and discounted internet, TV, and mobile, all while paving the way for a long and rewarding career with us.Do you...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Customer Service Representative (Remote Position)

    Customer Service Representative (Remote Position)

    GOLD GATE • Simi Valley, California
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time +1
    serp_jobs.filters_job_card.quick_apply
    Customer Service Representative (Remote Position).Part-Time : $15–$18 per hour.Full-Time : $17–$22 per hour.We are seeking a friendly, patient, and professional Remote Customer Service Re...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Retail Customer Service Associate

    Retail Customer Service Associate

    FedEx • Valencia, CA, US
    serp_jobs.job_card.full_time
    The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions.Th...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Behavioral Aide I

    Behavioral Aide I

    Edlogical Group, A Member of the Point Quest Group • Reseda, CA, US
    serp_jobs.job_card.full_time
    Behavioral Aide Responsibilities : .Assist teachers with providing instructional support in content areas as well as implement Individual Education Plans (IEP) and Behavior Intervention Plans (BIP).P...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Retail Sales and Store Support

    Retail Sales and Store Support

    Albertsons Company • Westlake Village, CA, US
    serp_jobs.job_card.full_time
    Our sales and store support teams, also known as clerks in the grocery world, play an important part in ensuring our stores are clean, organized, and shoppable so that our customers can find exactl...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Customer Service Technical Support Specialist

    Customer Service Technical Support Specialist

    L-Acoustics Group • Westlake Village, CA, United States
    serp_jobs.job_card.full_time
    Join our passionate and dedicated teams who are shaping the future of sound!.Since 1984, we build ideas into products, grow products into businesses and scale businesses that leverage and transform...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Solar Advocate

    Solar Advocate

    SolarShoppers • Valencia, CA, US
    serp_jobs.job_card.full_time
    Join the Solar Revolution with SolarShoppers as a Solar Advocate!.Are you ready to make an impact in the world of renewable energy while earning unlimited income and enjoying a flexible schedule? I...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Customer Service Rep

    Customer Service Rep

    MI Windows and Doors • Simi Valley, CA, US
    serp_jobs.job_card.full_time
    Join Milgard Windows and Doors as a Customer Service Representative – Simi Valley, CA.Are you passionate about delivering exceptional customer experiences? MITER Brands is seeking a .Customer Servi...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Customer Service Coordinator

    Customer Service Coordinator

    24 Hour Home Care • Chatsworth, California, USA
    serp_jobs.job_card.full_time
    Hour Home Care is a trusted in-home care company committed to making a positive impact in peoples lives every day.For more than 15 years it has delivered high-quality and personalized caregiving se...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Remote Brand Feedback Contributor (Hiring Immediately)

    Remote Brand Feedback Contributor (Hiring Immediately)

    Earn Haus • Agoura Hills, California, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time +1
    We are urgently looking for people interested in taking online surveys for Fortune 500 brands.If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn up...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Service Advisor

    Service Advisor

    Lithia • Valencia, CA, US
    serp_jobs.job_card.full_time
    Location : Keyes Lexus of Valencia, Valencia, CA 91355.Prior Service Advisor experience required.Mechanical understanding of an automobile expected. We offer the best-in-class industry benefits : .Medi...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Customer Service Remote Work

    Customer Service Remote Work

    Morphius Corp • Winnetka, CA, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    We are seeking applicants with exceptional customer service skills, those with the eagerness to learn, and willingness to work as a team in order to better service the different Union members we wo...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    Full Time Retail Senior Client Advisor

    Full Time Retail Senior Client Advisor

    James Perse Los Angeles • Malibu, CA, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    JAMES PERSE IS CURRENTLY HIRING A FULL TIME SENIOR CLIENT ADVISOR FOR OUR MALIBU, CA LOCATION OBJECTIVE OF THE POSITION The Senior Client Advisor is responsible for achieving all objectives set for...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    Customer Service Representative

    Customer Service Representative

    Family Dollar • Reseda, CA, USA
    serp_jobs.job_card.full_time
    Join the Family Dollar team as a Customer Service Representative and provide friendly and helpful service to our customers. As a CSR, you will handle transactions, answer customer questions, and ens...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Benefits Customer Service Advisor - Work from home (50k-90k per year)

    Benefits Customer Service Advisor - Work from home (50k-90k per year)

    Professional Careers • Simi Valley, California
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time +1
    We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time / Part time hours with flexibility.We are r...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Personal Financial Advocate - Warner Center

    Personal Financial Advocate - Warner Center

    Kinecta FCU • Woodland Hills, CA, United States
    serp_jobs.job_card.full_time
    Under general supervision of the Mgr.Retail Service, perform duties related to member services and sales production, conducting member conversations. the Select Employer Groups development and busi...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Customer Support Associate

    Customer Support Associate

    TradeJobsWorkforce • 91335 Los Angeles, CA, US
    serp_jobs.job_card.full_time
    Step into a new opportunity as a Customer Support Associate, where you will learn company products and services to better assist others, handle orders, shipments, and basic inventory checks, and pr...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted